Duty Manager - Lead Guest Experience & Team

Seabreeze Hotel Mackay; Mackay Regional; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Seabreeze Hotel Mackay in Mackay, Australia, invites an experienced leader to join as Duty Manager. You will oversee daily operations across our bar, restaurant, and accommodation, ensuring flawless guest experiences and staff development.

A strong focus on safety, compliance, and cost control will be essential as you mentor the team and drive continuous improvement. We seek a proactive leader with hospitality management experience, excellent communication skills, and a passion for delivering

Qualifications

• Experience in hospitality management.
• Able to motivate and mentor a diverse team.
• Strong communication and problem solving in a fast paced environment.

Responsibilities

• Lead daily operations across bar, restaurant and accommodation to ensure flawless guest experiences.
• Inspire and develop staff to deliver exceptional service and maintain service standards.
• Elevate guest experiences by promptly handling inquiries and resolving issues.
• Drive operational efficiency through scheduling, staffing, and inventory management within budget.
• Champion safety and compliance with licensing and health regulations.

Skills

Leadership

Staff development

Guest service

Job description

Seabreeze Hotel Mackay in Mackay, Australia, invites an experienced leader to join as Duty Manager. You will oversee daily operations across our bar, restaurant, and accommodation, ensuring flawless guest experiences and staff development.

A strong focus on safety, compliance, and cost control will be essential as you mentor the team and drive continuous improvement. We seek a proactive leader with hospitality management experience, excellent communication skills, and a passion for delivering