Assistant Manager

Carina Leagues Club Limited; Cleveland; On-site; AUD 70,000 - 90,000; Full time

Job summary

Club Raby Bay in Cleveland, QLD is seeking an experienced Assistant Manager to lead daily operations and support the General Manager. This hands-on leadership role focuses on guest experiences, staff coaching, and smooth service across the venue's bar, bistro and gaming spaces.

You will manage rosters, ensure WHS compliance and responsible service, develop the team, and drive customer service excellence with a culture of collaboration and accountability.

Qualifications

• Experience managing hospitality teams across a venue
• Strong on-floor leadership and guest service skills
• Ability to coach and develop staff

Responsibilities

• Lead day-to-day operation of the venue and take charge when required
• Lead, coach and support front-of-house teams
• Coordinate shifts, team deployment and service standards
• Oversee operations across bar, bistro and gaming
• Create great experiences for members and guests
• Handle member enquiries and resolve issues confidently
• Support bookings, functions and venue activities
• Ensure responsible service, WHS and compliance
• Support stock control, cash handling and admin
• Assist with rostering and labour deployment
• Build a positive team culture and develop staff capability
• Collaborate with General Manager and leadership team to hit service goals

Skills

Leadership

Customer service

People management

Job description

Club Raby Bay | Cleveland, QLD | Full-Time

Ready to take the next step in your hospitality career?

Club Raby Bay is looking for an experienced Assistant Manager to join our leadership team and play a key role in the day-to-day operation of our venue.

Located in the heart of Cleveland, Club Raby Bay is a community-focused venue offering dining, bar, gaming and entertainment in a relaxed and welcoming environment.

We’re looking for a hands‑on leader who enjoys being on the floor, building great teams and making sure every shift runs smoothly.

About the Role

Working closely with the General Manager, you’ll help lead the daily operation of the club and take ownership of the venue when required.

You’ll be responsible for:

Leading the day-to-day operation of the venue and taking charge when required

Leading, coaching and supporting our front‑of‑house teams

Coordinating shifts, team deployment and service standards

Overseeing operations across bar, bistro and gaming

Creating great experiences for our members and guests

Handling member enquiries and resolving issues confidently and professionally

Supporting bookings, functions and venue activities

Ensuring responsible service, WHS and other compliance requirements are maintained

Supporting stock control, cash handling and general administration

Assisting with roster planning and effective labour deployment

Building a positive team culture and developing the capability of our people

Working closely with the General Manager and leadership team to achieve operational and customer service goals

About You

You’ll be someone who enjoys leading from the front and thrives in a busy hospitality environment.

You’ll bring:

Previous management experience in hospitality, clubs or venue operations

Experience leading and developing a team

Confidence making decisions and taking ownership during a busy shift

A genuine passion for customer service and creating great member experiences

Strong communication and people leadership skills

The ability to coach, motivate and hold team members accountable

Excellent organisation and the ability to manage competing priorities

A strong understanding of responsible service, compliance and workplace safety

A hands‑on approach and willingness to work across all areas of the venue

Current RSA, RMLV and Approved Manager's Licence

Availability to work evenings, weekends and public holidays as required

Why Join Us?

This is an opportunity to join a growing club group where you can make a genuine impact on the operation of the venue and the people around you.

You’ll work alongside an experienced leadership team in a hands‑on environment where your ideas, leadership and initiative will be valued.

If you’re ready to step up, take ownership and become an integral part of the Club Raby Bay leadership team, we want to hear from you.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Assistant Manager?
• How much notice are you required to give your current employer?
• Have you worked in a role which requires a sound understanding of Work Health & Safety Standards?
• How many years of Venue Management experience do you have?
• Do you have a current Approved Manager Liquor Licence?