Resort Operations Manager

RACV; Inverloch; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Coastal location on Victoria's BassCoa

Job summary

RACV Inverloch Resort is seeking an experienced hospitality leader to oversee daily operations during a major redevelopment and expansion. You will guide multiple departments, ensure exceptional guest experiences, and contribute to strategic planning alongside the Resort Leadership Team.

You will lead through influence, coach diverse teams, manage budgets and drive commercial performance during a pivotal growth phase at Victoria's Bass Coast resort.

Qualifications

• Extensive experience leading resort/hospitality operations and teams.
• Proven ability to manage budgets, forecasts and operational performance.
• Demonstrated leadership and coaching of multidisciplinary teams.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead and develop departmental leaders and teams across the Resort.
• Drive operational excellence, service standards and team engagement.
• Support revenue growth, labour management and financial performance.
• Identify opportunities to improve efficiency, productivity and guest experience.
• Contribute to business planning, forecasting and operational strategy.
• Manage compliance, risk, health and safety, and standards.

Skills

Hospitality operations management

Budgeting & forecasting

Team leadership

Stakeholder management

Customer service mindset

Change leadership

Education

Tertiary qualification in Business Management or related discipline

Job description

Great Things Start Here

RACV Inverloch Resort is currently undergoing a significant period of investment, redevelopment and transformation, creating a unique opportunity for an experienced hospitality leader to make their mark on one of Victoria's premier coastal destinations.

As one of RACV's largest and most complex leisure operations, Inverloch Resort encompasses accommodation, food and beverage, conferencing and events, leisure facilities and guest experiences, supported by a large and diverse team across multiple departments.

Located on Victoria's stunning Bass Coast, RACV Inverloch Resort offers the chance to build your career while enjoying a relaxed coastal lifestyle.

With major expansion and redevelopment works already underway, the Resort is entering a pivotal phase in its journey. As Resort Operations Manager, you will play a key leadership role in supporting the operation through this exciting period while ensuring exceptional experiences continue to be delivered for members, guests and visitors.

Reporting to the Resort Manager, the Resort Operations Manager is the designated 2IC for the Resort and a key member of the Leadership Team. Responsible for leading multiple operational departments, you will drive commercial performance, operational excellence and people leadership while helping shape the next chapter of RACV Inverloch Resort.

About the Opportunity

As a key member of the Resort Leadership Team, you'll be responsible for ensuring the smooth day-to-day operation of the Resort while contributing to strategic planning and long-term growth initiatives.

You'll lead through influence, collaboration and accountability, ensuring our teams deliver exceptional experiences for every member, guest and visitor.

Key responsibilities include:

• Leading and developing departmental leaders and teams across the Resort
• Driving operational excellence, service standards and team engagement
• Supporting revenue growth, labour management and financial performance
• Identifying opportunities to improve efficiency, productivity and the guest experience
• Contributing to business planning, forecasting and operational strategy
• Managing compliance, risk, health and safety, and operational standards
• Supporting resort-wide projects, improvements and transformation initiatives
• Participating in the Manager on Duty roster as required

About You

You are an experienced hospitality, tourism or leisure leader who thrives in a dynamic environment and enjoys leading diverse teams to achieve outstanding results.

You'll bring:

• Extensive experience in hotel, resort, hospitality or leisure operations management
• Strong commercial acumen with experience managing budgets, forecasting and operational performance
• A proven ability to lead, coach and develop high-performing teams
• Strong stakeholder management and communication skills
• A customer-first mindset with a commitment to delivering exceptional experiences
• Experience managing multiple operational areas within a complex environment
• The ability to lead through change and inspire teams during periods of growth and transformation
• Tertiary qualification in Business Management or a related discipline
• Experience within a multi-outlet hospitality or resort environment will be highly regarded
• First Aid and OH&S qualifications are advantageous

Opportunities like this don't come around often. As Resort Operations Manager and designated 2IC, you'll help lead one of RACV's largest leisure operations through an exciting period of growth, investment and transformation.

As Inverloch continues to undergo redevelopment and enhancement works, you'll play a critical leadership role in helping deliver the future vision of the Resort while ensuring our members and guests continue to experience the exceptional service RACV is known for.

You’ll also enjoy:

• Working in a stunning coastal location on Victoria's Bass Coast
• Career development opportunities within RACV's Leisure division
• A collaborative and supportive leadership team
• The opportunity to influence the future direction of the Resort

The RACV Difference

At RACV, we're committed to creating experiences that matter for our members, guests and our people.

Guided by our values of Innovation, Accountability, Care and Team (IACT), we foster an environment where our people can grow, contribute and do their best work every day.