Duty Manager

Kedron-Wavell; Brisbane; On-site; AUD 65,000 - 80,000; Full time

Job summary

Kedron-Wavell LTD is seeking an enthusiastic emerging Duty Manager to support operations across Kedron-Wavell in Chermside and The Sands Social in Sandgate, Brisbane. You will oversee day-to-day operations, mentor team leaders, ensure service standards and compliance, and gain hands-on leadership experience in a large club environment.

The role provides leave coverage across venues with opportunities to work across departments when not on Duty Manager shifts, building operational knowledge and

Qualifications

• Previous supervisory or leadership experience in hospitality or licensed venues.
• Current Queensland Approved Manager Licence, RMLV, RSA and RSG certifications.
• Strong communication, problem-solving and decision-making skills.
• Ability to lead and support a team.
• Understanding of liquor, gaming and workplace safety compliance.
• Flexibility to work across different shifts, including weekends, days, nights and public holidays.
• Current First Aid certificate.

Responsibilities

• Overseeing daily Club operations across food and beverage, gaming, entertainment and other operational departments.
• Leading, supporting and mentoring team leaders and employees to deliver exceptional customer service.
• Maintaining a welcoming, professional and safe environment for members, guests and employees.
• Monitoring operational performance and ensuring service standards are consistently maintained.
• Providing hands-on leadership, coaching and feedback to employees while supporting their ongoing development.
• Managing operational challenges, making informed decisions and resolving customer concerns professionally.
• Coordinating staffing requirements and responding to operational needs throughout your shift.
• Ensuring compliance with relevant liquor, gaming, food safety, responsible service and workplace health and safety requirements.
• Promoting responsible gambling and harm minimisation practices.
• Overseeing cash handling, security procedures and the protection of Club assets.
• Conducting regular venue inspections and proactively identifying and addressing safety and operational concerns.
• Working collaboratively with senior management to support continuous improvement and operational success.

Skills

Supervisory experience

Leadership

Hospitality

Licensed venues

Communication

Problem-solving

First Aid

Education

Queensland Approved Manager Licence

RMLV

RSA

RSG

Job description

Kedron-Wavell LTD is looking for an enthusiastic and motivated emerging Duty Manager who is ready to take the next step in their hospitality career and gain valuable experience across our venues at Kedron-Wavell in Chermside and The Sands Social in Sandgate.

This is an exciting opportunity for someone who is passionate about hospitality, eager to learn and looking to further develop their leadership and operational management skills within a large and diverse club environment.

As a Duty Manager, you will play an important role in overseeing the day-to-day operations of our venues, working collaboratively with department managers and team leaders to deliver exceptional customer service, maintain operational standards and ensure compliance requirements are consistently met.

What makes this opportunity unique?

The role will primarily provide leave coverage across both venues' Duty Manager teams, giving you valuable hands-on experience in different operational environments. When not undertaking Duty Manager shifts, you will work across other departments within the business, further developing your operational knowledge, leadership capabilities and understanding of club operations.

Responsibilities and Duties:

• Overseeing daily Club operations across food and beverage, gaming, entertainment and other operational departments.
• Leading, supporting and mentoring team leaders and employees to deliver exceptional customer service.
• Maintaining a welcoming, professional and safe environment for members, guests and employees.
• Monitoring operational performance and ensuring service standards are consistently maintained.
• Providing hands-on leadership, coaching and feedback to employees while supporting their ongoing development.
• Managing operational challenges, making informed decisions and resolving customer concerns professionally.
• Coordinating staffing requirements and responding to operational needs throughout your shift.
• Ensuring compliance with relevant liquor, gaming, food safety, responsible service and workplace health and safety requirements.
• Promoting responsible gambling and harm minimisation practices.
• Overseeing cash handling, security procedures and the protection of Club assets.
• Conducting regular venue inspections and proactively identifying and addressing safety and operational concerns.
• Working collaboratively with senior management to support continuous improvement and operational success.

KW requires all approved Duty Manager’s to maintain a status of a “fit and proper person” as determined by the Liquor Act 1992, Part 5, Section 107.

About You

• Previous supervisory or leadership experience in hospitality or licensed venues.
• Current Queensland Approved Manager Licence, RMLV, RSA and RSG certifications.
• Strong communication, problem-solving and decision-making skills.
• A positive, hands‑on approach with the ability to lead and support a team.
• An understanding of liquor, gaming and workplace safety compliance.
• Flexibility to work across different shifts, including weekends, days, nights and public holidays.
• A current First Aid certificate.

Above all, you will be someone who genuinely enjoys working with people, takes pride in delivering great service and understands the importance of creating a positive team culture.

Ready to make an impact

Our team lives by six core values, if you share these and want to be part of a team that brings them to life every day, we’d love to hear from you.

• Own what you do: We will celebrate and be proud of who we are. In order to grow we need to be able to own our actions and learn from the outcomes.
• Respect & care for those around you: Life is complex. Take time to understand the situation, listen to those around you and apply that personal touch.
• Never give up: Keep your eyes on the prize. Show grit, stick with it, and see it through to the end. Support will be there.
• Be inspired, be inspiring: Be your best self and support others to be their best self... Be awesome!
• Have a go: What's stopping you? The only way to move forward is one foot in front of the other, you just need to try.
• Everyone adds value: We create a culture where everyone can be their best and be included. When everyone's in, everyone wins.

* We are an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone is respected and valued for their unique contributions. We encourage applications from candidates of all backgrounds and abilities.

Only shortlisted candidates will be contacted. A police check will be conducted on the successful applicant.