Duty Manager

BuildRight Construction AU; Darwin; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

BuildRight Construction AU is seeking a capable Duty Manager to oversee the smooth running of a busy licensed hospitality venue in the Northern Territory. You will lead teams across food and beverage, gaming and functions, acting as the key operational decision-maker during rostered shifts.

The role suits an experienced hospitality supervisor or manager who thrives in a high-volume environment, manages people, maintains compliance and responds confidently to customer and operational issues.

Qualifications

• Diploma-level qualification or equivalent with at least one year of full-time relevant experience.
• Alternatively a minimum of three years' full-time equivalent experience in licensed-club, hotel or hospitality management.
• Previous experience supervising staff within a busy licensed hospitality environment.
• Demonstrated knowledge of licensed venue and gaming operations.
• Strong experience in cash management, financial reconciliation and venue security.
• Confident people management and leadership abilities.
• Strong customer service and conflict-resolution skills.
• Good written communication and reporting capabilities.
• Current NT Responsible Service of Alcohol certification.
• Current Responsible Gambling training or willingness to obtain the required certification.
• NT Gaming Machine Licence preferred, or willingness and eligibility to obtain one.
• Ability to work rotating shifts including evenings, weekends and public holidays.
• Ability to meet licensing, probity and right-to-work requirements.
• Overseas applicants must satisfy relevant qualification, experience, English-language and visa requirements.

Responsibilities

• Take overall operational responsibility for the venue during assigned shifts.
• Lead and coordinate food and beverage, gaming, functions and customer-service operations.
• Supervise employees and provide clear direction, coaching and day-to-day support.
• Allocate staff responsibilities and assist with rostering and workforce planning.
• Support employee development, performance management and workplace training.
• Maintain compliance with liquor licensing, gaming, responsible gambling, foodsafety and workplace safety requirements.
• Manage venue opening and closing processes and maintain effective security controls.
• Oversee cash handling, tills, floats, safe balances, gaming transactions and shift reconciliations.
• Monitor responsible gambling and harm-minimisation practices.
• Respond professionally to customer complaints, disputes and challenging situations.
• Coordinate functions, entertainment and promotional activities.
• Monitor stock, cleanliness, venue presentation, equipment and maintenance needs.
• Completeshift reports, incident documentation and other operational records.
• Identify opportunities to improve service standards, team performance and venue operations.
• Ensure company policies and operational procedures are consistently implemented.

Skills

Leadership

People Management

Customer Service

Conflict Resolution

Cash Management

Financial Reconciliation

Compliance

Education

Diploma-level qualification

Job description

Taketheleadinaseniorhospitalitymanagementpositionwhereyourexperience,leadershipandoperationaljudgementwillmakeadirectimpactonvenueperformance.

WeareseekingacapableDutyManagertooverseethesmoothrunningofabusylicensedhospitalityvenueintheNorthernTerritory.Youwillberesponsibleforleadingteamsacrossfoodandbeverage,gamingandfunctionswhileactingasthekeyoperationaldecision-makerduringyourrosteredshifts.

Thispositionissuitedtoanexperiencedhospitalitysupervisorormanagerwhoiscomfortableworkinginahigh-volumeenvironment,managingpeople,maintainingcomplianceandrespondingconfidentlytocustomerandoperationalissues.

The Opportunity

Taketheleadinaseniorhospitalitymanagementpositionwhereyourexperience,leadershipandoperationaljudgementwillmakeadirectimpactonvenueperformance.

WeareseekingacapableDutyManagertooverseethesmoothrunningofabusylicensedhospitalityvenueintheNorthernTerritory.Youwillberesponsibleforleadingteamsacrossfoodandbeverage,gamingandfunctionswhileactingasthekeyoperationaldecision-makerduringyourrosteredshifts.

Thispositionissuitedtoanexperiencedhospitalitysupervisorormanagerwhoiscomfortableworkinginahigh-volumeenvironment,managingpeople,maintainingcomplianceandrespondingconfidentlytocustomerandoperationalissues.

Key Responsibilities

• Takeoveralloperationalresponsibilityforthevenueduringassignedshifts
• Leadandcoordinatefoodandbeverage,gaming,functionsandcustomer-serviceoperations
• Superviseemployeesandprovidecleardirection,coachingandday-to-daysupport
• Allocatestaffresponsibilitiesandassistwithrosteringandworkforceplanning
• Supportemployeedevelopment,performancemanagementandworkplacetraining
• Maintaincompliancewithliquorlicensing,gaming,responsiblegambling,foodsafetyandworkplacesafetyrequirements
• Managevenueopeningandclosingprocessesandmaintaineffectivesecuritycontrols
• Overseecashhandling,tills,floats,safebalances,gamingtransactionsandshiftreconciliations
• Monitorresponsiblegamblingandharm-minimisationpractices
• Respondprofessionallytocustomercomplaints,disputesandchallengingsituations
• Managesecurity,behaviouralandoperationalincidentsastheyarise
• Coordinatefunctions,entertainmentandpromotionalactivities
• Monitorstock,cleanliness,venuepresentation,equipmentandmaintenanceneeds
• Completeshiftreports,incidentdocumentationandotheroperationalrecords
• Identifyopportunitiestoimproveservicestandards,teamperformanceandvenueoperations
• Ensurecompanypoliciesandoperationalproceduresareconsistentlyimplemented

Requirements & Eligibility

• RelevantDiploma-levelqualificationorequivalentwithatleastoneyearofrelevantfull-time-equivalentexperience
• Alternatively,aminimumofthreeyears'relevantfull-time-equivalentexperienceinlicensed-club,hotelorhospitalitymanagement
• Previousexperiencesupervisingstaffwithinabusylicensedhospitalityenvironment
• Demonstratedknowledgeoflicensedvenueandgamingoperations
• Strongexperienceincashmanagement,financialreconciliationandvenuesecurity
• Confidentpeople-managementandleadershipabilities
• Strongcustomer-serviceandconflict-resolutionskills
• Goodwrittencommunicationandreportingcapabilities
• CurrentNTResponsibleServiceofAlcoholcertification
• CurrentResponsibleServiceofGamblingtrainingorwillingnesstoobtaintherequiredcertification
• NTGamingMachineManagerlicencepreferred,orwillingnessandeligibilitytoobtainone
• Abilitytoworkrotatingshiftsincludingevenings,weekendsandpublicholidays
• Abilitytomeetapplicablelicensing,probityandright-to-workrequirements
• Overseasapplicantsmustsatisfyrelevantqualification,experience,English-languageandvisarequirements

Special Instructions

Eligiblecandidatesmaybeconsideredforemployer-sponsoredvisaopportunities.

Full visa sponsorship available under Australia Subclass 482 / 186 Employer Nomination.