Duty Manager

Club Southside; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Five weeks annual leave

Four-day working week on rotating five

Six days off every five weeks

Free meals on shift

Free onsite parking

Training and development opportunities

Job summary

Club Southside in Mount Gravatt seeks an experienced Duty Manager to oversee daily operations across gaming, food and beverage, and guest services. You will lead frontline staff, ensure smooth shift changes, and manage cash handling with accuracy while maintaining regulatory compliance.

The role requires 2–3 years in a similar role with exposure to Gaming and Keno, current RMLV and Approved Manager’s Licence, and a passion for hospitality.

Qualifications

• 2–3 years in a similar role with exposure to Gaming, Keno, and Food & Beverage.
• Current RMLV and Approved Manager’s Licence.
• Strong understanding of club industry legislation and standards.
• Excellent cash handling skills and attention to detail.
• Flexibility to work nights, overnights, weekends and public holidays.
• Strong problem-solving and decision-making skills.
• Ability to lead and motivate a diverse team.
• Genuine passion for hospitality and customer service.

Responsibilities

• Oversee daily operations across gaming, food & beverage, and customer service areas.
• Manage frontline staff to ensure smooth shift transitions and effective teamwork.
• Handle cash operations with accuracy, including daily banking and reconciliation duties.
• Deliver exceptional customer experiences for members and guests.
• Ensure compliance with industry legislation, licensing requirements, and club policies.
• Collaborate with Senior Management to implement operational improvements and maintain high standards.
• Manage roster and timesheet management for staffing and payroll processing.
• Uphold high standards of communication, leadership and organisation to drive efficiency.

Skills

Gaming/Keno exposure

Cash handling

Staff leadership

Customer service

Problem solving

Decision making

Flexibility

Hospitality passion

Job description

Located in Mount Gravatt, Club Southsideis a vibrant, community-focused venue offering a range of facilities for our members and guests, including a Restaurant, Bar, Café, and Gaming Room. With a strong emphasis on giving back to the local community, we are committed to delivering an exceptional experience to everyone who walks through our doors.

About the Role

We have a rare and exciting opportunity for an experienced and proactive Duty Managerto join our growing team.

This, full-time positionincludes:

Overseeing daily operationsacross gaming, food & beverage, and customer service areas

Managing and supporting frontline staffto ensure smooth shift transitions and effective teamwork

Handling cash operations with accuracy, including daily banking and reconciliation duties and adherence to financial procedures

Delivering exceptional customer experiencesfor all members and guests

Ensuring compliancewith industry legislation, licensing requirements, and internal club policies

Collaborating with the Senior Management teamto implement operational improvements and maintain high standards

Working a predictable rotating rosterwith a variety of shifts, including nights, mornings, weekends, and public holidays, while adhering to a 4-day work week

Managing roster and timesheet management to ensure accurate staffing and payroll processing

Upholding high standardsof communication, leadership, and organisation to drive operational efficiency

To be successful in this role, you will require:

Minimum 2–3 years’ experiencein a similar role, with exposure to Gaming, Keno, and Food and Beverage

Current RMLV and Approved Manager’s Licence

Strong understanding of relevant club industry legislation and standards

Excellent cash handling skillsand attention to detail

Flexibility to work nights, overnights, weekends, and public holidays

Strong problem-solving and decision-making skills

The ability to lead and motivatea diverse team

A genuine passion for hospitality and customer service

We offer a range of benefits to our team members, including:

Five weeks of annual leave

Four-day working week on a rotating five-week roster

Six consecutive days off once every five weeks

Free meals, coffee, tea, and post-mixwhile on shift

A positive and supportive management team

Free onsite parking

A dynamic, team-oriented environment that values hospitality and customer service

A focus on work-life balance, with a compressed rotating roster

Employee recognition and reward programs

Training and development opportunitiesto support your career growth and further enhance your skills