Dual-Park Operations & Guest Experience Leader

Reflections Holidays; Bigga; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

On-site accommodation

Two free park nights

Personal travel discounts

Wellbeing programs

Vehicle for personal use

Job summary

Reflections Holiday Parks seeks an experienced Park Manager to lead operations across two NSW locations, Wyangala Waters and Grabine Lakeside. You will champion guest engagement, drive growth, and implement processes aligned with strategic goals.

The role offers on-site accommodation, a competitive base salary with superannuation, and perks including park nights, travel discounts, and wellbeing programs. You will foster a customer‑focused culture and ensure safety and regulatory compliance.

Qualifications

• Supervisory/management or senior administrative experience.
• Hospitality or tourism background across guest services, accommodation, F&B or grounds ops.
• Commitment to delivering exceptional guest experiences.
• Proficient with booking, admin and POS systems.
• Strong organisational, communication and problem-solving skills.
• WHs knowledge and safe work practices.
• Willingness to live/work in a regional location.

Responsibilities

• Switch between Wyangala Waters and Grabine Lakeside to lead operations.
• Coach and develop staff to build team skills.
• Discuss performance metrics and KPIs to promote accountability and safety.
• Supervise park employees and manage daily tasks.
• Generate local revenue within budget.
• Lead implementation of new processes, products and services aligned with goals.

Skills

Supervisory experience

Hospitality experience

Guest services

Leadership

Communication

Problem-solving

Organisational skills

Driver licence

First aid certificate

Boat licence

Tools

Booking systems

POS systems

Administrative software

Job description

Reflections Holiday Parks seeks an experienced Park Manager to lead operations across two NSW locations, Wyangala Waters and Grabine Lakeside. You will champion guest engagement, drive growth, and implement processes aligned with strategic goals.

The role offers on-site accommodation, a competitive base salary with superannuation, and perks including park nights, travel discounts, and wellbeing programs. You will foster a customer‑focused culture and ensure safety and regulatory compliance.