Assistant Park Manager

Reflections Holiday Parks; Gunnedah; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

On-site accommodation

Two free nights to be used at any of保持

Park discounts for personal travel

Leave benefits including purchase/leav

Salary sacrificing and novated lease

Wellbeing initiatives including EAP &兼

Job summary

Reflections Holiday Parks in NSW invites applications for Assistant Park Manager, Lake Keepit & Wilderluxe. You will support the Park Manager in daily operations across Reflections Lake Keepit and Wilderluxe, lead a team, and uphold presentation standards to deliver memorable guest experiences.

On-site accommodation is provided, with opportunities to develop your leadership career in a relaxed regional lifestyle.

Qualifications

• Supervisory, management or senior administrative role experience.
• Hospitality or tourism experience across guest services, accommodation, housekeeping, F&B or grounds operations.
• Genuine commitment to delivering exceptional guest experiences.
• Confident using booking, administrative and POS systems.
• Strong organisational, communication and problem-solving skills.
• Comfortable living and working in a regional location.

Responsibilities

• Supervising employees and coordinating daily workloads.
• Managing guest arrivals, bookings, enquiries and service requests.
• Maintaining high standards across accommodation, amenities and shared spaces.
• Assisting with financial administration, reporting and inspections.
• Responding to guest feedback and operational issues.
• Supporting other areas of the operation during busy periods.
• Following and promoting WHS policies and procedures.

Skills

Supervisory experience

Hospitality industry experience

Guest services

Booking systems familiarity

Organisational skills

Communication skills

Problem-solving

Tools

Booking systems

POS systems

Job description

Assistant Park Manager, Lake Keepit & Wilderluxe

Reflections Lake Keepit is a popular lakeside holidaydestination on Kamilaroi Country, within easy reach of Gunnedah and Tamworth.Offering cabins and other roofed accommodation, camping and caravan sites, the park welcomes families, groupsand guests looking to reconnect with nature.

The destination is also home to Wilderluxe Lake Keepit,Reflections' boutique luxury glamping retreat. Its eight premium Star Tentscombine personalised service and comfort with spectacular views of the lake andsurrounding landscape.

As Assistant Park Manager, you'll work closely with the ParkManager to support the daily operation of both Reflections Lake Keepit andWilderluxe. You'll help lead the team, maintain high operational andpresentation standards, and create memorable guest experiences across bothofferings.

With on-site accommodation included, this is an excellentopportunity to develop your leadership career while enjoying a relaxed regionallifestyle.

About You

To succeed in this role, you will:

• Deliver exceptional service to both holiday park and Wilderluxe guests.
• Lead by example and contribute to a positive, high-performing team culture.
• Demonstrates sound judgement, business acumen and a practical approach to problem-solving.
• Remain organised and composed while managing competing priorities.

The Duties

Working closely with the Park Manager, you'll coordinatedaily priorities and support the reception, housekeeping, grounds and food and beverage teams.

Your responsibilities will include:

• Supervisingemployees and coordinating daily workloads.
• Managingguest arrivals, bookings, enquiries and service requests.
• Maintaininghigh standards across accommodation, amenities and shared spaces.
• Assistingwith financial administration, reporting and inspections.
• Respondingto guest feedback and operational issues.
• Supportingother areas of the operation during busy periods.
• Followingand promoting WHS policies and procedures.

The Perks

In addition to a salary of $75,000 plus superannuation, you'll have access to:

• On-siteaccommodation provided as part of the role;
• Twofree nights to be used at any of our parks*;
• Discountsat our parks for personal travel and access to a friends and family discount;
• Additionalleave benefits, including the opportunity to purchase leave, a parentalleave gap payment and birthday leave;
• Salarysacrificing and novated lease options; and
• Wellbeinginitiatives including our Employee Assistance Program, annualfluvaccinations and activities that foster connection and belonging.

What Are We Looking For?

To be considered for this role, you will need to:

• Demonstrateprevious experience in a supervisory, management or senior administrative role.
• Haveprevious experience in hospitality or tourism, preferably across guestservices, accommodation, housekeeping, food and beverage or groundsoperations.
• Demonstratea genuine commitment to delivering exceptional guest experiences.
• Beconfident using booking, administrative and point-of-sale systems.
• Havestrong organisational, communication and problem-solving skills.
• UnderstandWHS requirements and safe work practices.
• Becomfortable living and working in a regional location.

Experience in premium accommodation, boutique hotels,glamping or luxury tourism will be highly regarded.

All applications must include an up-to-date resume and aone-page cover letter describing how you meet our needs.

We are an Equal Opportunity Employer.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

About Us

At Reflections Holiday Parks, we proudly care for 40 uniquedestinations, all located on iconic NSW Crown Land. Our purpose is to share nature's playground with our guests in a way that gives back to our communitiesand nurtures the environment.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways - Social, Culture, Environment, and Economic.