Guest Experience Manager - Park Operations

Belgravia Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Belgravia Group is seeking a Guest Services Manager to lead the guest experience at NSW Lakeside Holiday Park. You will manage reception, reservations and guest services, ensuring smooth, welcoming stays and memorable experiences for guests.

Reporting to the General Manager, this full-time salaried role drives a high-performing team across front-of-house operations. Ideal candidates will have strong people skills, experience with booking systems, and a genuine passion for hospitality.

Qualifications

• Experience leading a guest services or hospitality team.
• Ability to coach and develop a high-performing team.
• Strong communication and customer service orientation.

Responsibilities

• Lead, coach and develop a high-performing Guest Services team.
• Support reception and guest services during busy periods.
• Oversee daily operations of reception, reservations and guest services.
• Handle guest enquiries and escalations with a focus on memorable experiences.
• Plan rosters, training and performance to maintain service standards.

Skills

Guest services leadership

Team coaching

Reception & guest services

Communication skills

Computerised booking systems

Tools

Online reservation system

Job description

Belgravia Group is seeking a Guest Services Manager to lead the guest experience at NSW Lakeside Holiday Park. You will manage reception, reservations and guest services, ensuring smooth, welcoming stays and memorable experiences for guests.

Reporting to the General Manager, this full-time salaried role drives a high-performing team across front-of-house operations. Ideal candidates will have strong people skills, experience with booking systems, and a genuine passion for hospitality.