Driving Examiner / Customer Service Advisor

Department of Customer Services, Open Data and Small and Family Business; Mount Isa City; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Five weeks annual leave

Employer supported superannuation 12.7

Learning and development opportunities

Employee assistance program

Remote Queensland incentives

Job summary

The Department of Customer Services, Open Data and Small and Family Business – Mount Isa QLD is seeking a Driving Examiner / Customer Service Advisor. You will conduct practical driving assessments for Queensland driver licences, providing clear feedback and ensuring compliance with road safety standards across channels to deliver efficient and friendly service.

In this role you will help applicants navigate licensing, registration and related services, work as part of a team, and contribute to

Responsibilities

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to drive safely in varied traffic conditions.
• Provide clear, constructive, and professional feedback to candidates after assessments.
• Ensure all testing procedures are carried out fairly, consistently, and in accordance with departmental policies.
• Develop and maintain knowledge of required services to perform service interactions including licensing, registration and other products.
• Deliver essential government services through multiple channels to enable customers to complete requests efficiently.
• Maintain up-to-date knowledge of industry standards and product safety as they relate to the driver licence assessment function.
• Work collaboratively as a team member to meet team objectives and assist in training when needed.

Job description

Driving Examiner / Customer Service Advisor

Department of Customer Services, Open Data and Small and Family Business – Mount Isa QLD

About Your Opportunity:
As a key member of the team, in the role of Driving Examiner / Customer Service Advisor, you will conduct practical driving assessments for Queensland driver licences using well developed interpersonal skills with total commitment to quality customer service delivery, you will also deliver a wide range of products and services through multiple channels, ensuring a positive customer experience. The team also supports the development of customer service functions by piloting initiatives aimed at continuous improvement. You will be able to recognise and apply creative solutions to problems as they arise, be sensitive to organisational issues and be able to work as a member of a team and communicate clearly with a wide range of clients in writing and in person.

As the Driving Examiner/Customer Service Advisor, you will:

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to drive vehicles safely in various traffic and road conditions.
• Provide clear, constructive, and professional feedback to candidates following assessments.
• Ensure all testing procedures are carried out fairly, consistently, and in accordance with departmental policies.
• Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes and customer channel options.
• Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
• Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and/or less experienced Driver Examiners in customer services, systems and products.

In Return We Offer a Range of Benefits Which Include:

• We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.
• A competitive remuneration package including Employer Superannuation contributions up to 12.75%.
• Five weeks annual leave and annual leave loading of 14%.
• RRAIS - A range of incentives and benefits whilst working in remote Queensland.
• Salary packaging arrangements.
• Learning and development opportunities.
• Access to study assistance programs.
• Employee Assistance Program.
• Work/life balance, variety and flexibility.

Please refer to the role description for further information.

Applications will remain current for 12 months.