Driving Examiner & Customer Service Specialist

Live North West QLD; Mount Isa City; Hybrid; AUD 77,000 - 86,000; Full time

Benefits offered by this job

Five weeks annual leave

Employer Superannuation up to 12.75%

Learning and development opportunities

Education support / Study assistance

Employee Assistance Program

Work/life balance and flexibility

Job summary

Queensland Government is seeking a Driving Examiner / Customer Service Advisor in North West Queensland to conduct practical driving assessments for driver licences and deliver a range of licensing and registration services, ensuring a positive customer experience.

You will evaluate driving skills, provide constructive feedback, and work with a team to meet performance targets while maintaining knowledge of current standards and safety requirements.

Responsibilities

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to drive vehicles safely in various traffic and road conditions.
• Provide clear, constructive, and professional feedback to candidates following assessments.
• Ensure all testing procedures are carried out fairly, consistently, and in accordance with departmental policies.
• Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes and customer channel options.
• Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
• Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.

Job description

Queensland Government is seeking a Driving Examiner / Customer Service Advisor in North West Queensland to conduct practical driving assessments for driver licences and deliver a range of licensing and registration services, ensuring a positive customer experience.

You will evaluate driving skills, provide constructive feedback, and work with a team to meet performance targets while maintaining knowledge of current standards and safety requirements.