Driving Examiner & Customer Service Advisor - Flexible

Department of Customer Services, Open Data and Small and Family Business; Moranbah; On-site; AUD 70,000 - 95,000; Full time

Job summary

Department of Customer Services, Open Data and Small and Family Business in Moranbah, QLD, seeks a Driving Examiner / Customer Service Advisor to deliver cross-channel customer service and conduct practical driving assessments in line with Queensland Government standards.

The role emphasizes quality service delivery, knowledge of licensing and registration processes, and teamwork within a supportive government environment.

Qualifications

• Holds Queensland driver’s licence.
• Experience delivering customer services across multiple channels.

Responsibilities

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Provide clear, constructive and professional feedback to candidates, ensuring fair testing procedures.
• Develop knowledge of procedures, processes, products and services to deliver government services across phone, online and face-to-face channels.
• Assess customer needs and provide accurate information, guidance and referrals to the appropriate service channel.
• Collaborate with the team to meet performance targets and mentor trainees where required.

Skills

Driving assessments

Customer service

Team work

Job description

Department of Customer Services, Open Data and Small and Family Business in Moranbah, QLD, seeks a Driving Examiner / Customer Service Advisor to deliver cross-channel customer service and conduct practical driving assessments in line with Queensland Government standards.

The role emphasizes quality service delivery, knowledge of licensing and registration processes, and teamwork within a supportive government environment.