Driving Examiner /Customer Service Advisor

Queensland Government; Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Five weeks annual leave

Employer superannuation up to 12.75%

Salary packaging arrangements

Wellness Program

Employee Assistance Program

Job summary

Queensland Government is seeking a Driving Examiner/Customer Service Advisor to conduct practical driving assessments for driver licence applicants and to deliver a wide range of government services. The role requires strong customer service, knowledge of road rules and the ability to provide clear feedback to candidates.

You will work across channels to enable efficient service delivery, maintain regulatory compliance, and contribute to team targets.

Qualifications

• Customer service excellence
• Interpersonal communication
• Policy interpretation and advisory
• IT systems and databases

Responsibilities

• Conduct practical driving assessments for applicants to Queensland driver licences.
• Provide clear, constructive feedback to candidates after assessments.
• Deliver licensing, registration and other government services across multiple channels.
• Maintain up-to-date knowledge of road rules, safety standards and department procedures.

Job description

As a key member of the team, in the role of Driving Examiner/ Customer Service Advisor, you will conduct practical driving assessments for Queensland driver licences using well developed interpersonal skills with total commitment to quality customer service delivery, you will also deliver a wide range of products and services through multiple channels, ensuring a positive customer experience.YOUR RESPONSIBILITIESAs the Driving Examiner / Customer Service Advisor, you will:- Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.- Evaluate candidates' driving skills, knowledge of road rules, and ability to drive vehicles safely in various traffic and road conditions.- Provide clear, constructive, and professional feedback to candidates following assessments.- Ensure all testing procedures are carried out fairly, consistently, and in accordance with departmental policies.- Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes and customer channel options.- Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.- Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function.- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and and/or less experienced Driver Examiners in customer services, systems and products.To thrive in this role, you will need to demonstrate the following:- Customer Service - Excellent communication and interpersonal skills to interact effectively with candidates, colleagues, and stakeholders.- Working in a team environment - required to work collaboratively as an effective team member to achieve key team and individual performance targets.- Competent driving experience - Knowledge of Queensland road rules, traffic laws, and safe driving practices; required to assess competency of applicants.- Interpretation of policy, procedures and guidelines - required to interpret and provide advice to staff and customers, to ensure consistent standards of service.- Use of information technology - required to navigate multiple IT systems and databases to support efficient service delivery.IN RETURN WE OFFER A RANGE OF BENEFITS WHICH INCLUDEWe celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.- A competitive remuneration package including Employer Superannuation contributions up to 12.75%- Five weeks annual leave and annual leave loading of 14%- Salary packaging arrangements- Learning and development opportunities- Access to study assistance- Wellness Program- Employee Assistance Program- Work/life balance, variety and flexibilityApplications will remain current for 12 months.Please refer to the role description for further information.Job Ad Reference: QLD/703351/26Closing Date: Tuesday, 20 October 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.