Driving Examiner / Customer Service Advisor

Live North West QLD; Mount Isa City; Hybrid; AUD 77,000 - 86,000; Full time

Benefits offered by this job

Five weeks annual leave

Employer Superannuation up to 12.75%

Learning and development opportunities

Education support / Study assistance

Employee Assistance Program

Work/life balance and flexibility

Job summary

Queensland Government is seeking a Driving Examiner / Customer Service Advisor in North West Queensland to conduct practical driving assessments for driver licences and deliver a range of licensing and registration services, ensuring a positive customer experience.

You will evaluate driving skills, provide constructive feedback, and work with a team to meet performance targets while maintaining knowledge of current standards and safety requirements.

Responsibilities

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to drive vehicles safely in various traffic and road conditions.
• Provide clear, constructive, and professional feedback to candidates following assessments.
• Ensure all testing procedures are carried out fairly, consistently, and in accordance with departmental policies.
• Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes and customer channel options.
• Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
• Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.

Job description

Looking for a rewarding role where you can make a real difference in your community?
We are seeking motivated & community-minded people for full-time or part-time positions.
This is your chance to build a meaningful career while supporting the local community through essential frontline services.
Why Mount Isa?
Known as the Rodeo Capital of Australia, Mount Isa combines a vibrant community, rich mining heritage and an unforgettable outback lifestyle. From relaxing at Lake Moondarra to exploring rugged landscapes & outdoor adventures, Mount Isa is a place where career & lifestyle go hand in hand.
If you’re looking for a role with purpose in a region full of opportunity, Mount Isa could be the perfect place for you.

Job details

• Position status: Permanent
• Position type: Flexible full-time
• Occupational group: Customer Service/Call centre
• Classification: AO3
• Workplace Location: North West Qld
• Job ad reference: QLD/703721/26
• Closing date: 30-Oct-2026
• Yearly salary: $77362 - $85841
• Fortnightly salary: $2965.30 - $3290.30
• Contact person: Dell Mason
• Contact details: Ph: 0417 704 668
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About Your Opportunity: As a key member of the team, in the role of Driving Examiner / Customer Service Advisor, you will conduct practical driving assessments for Queensland driver licences using well developed interpersonal skills with total commitment to quality customer service delivery, you will also deliver a wide range of products and services through multiple channels, ensuring a positive customer experience. The team also supports the development of customer service functions by piloting initiatives aimed at continuous improvement. You will be able to recognise and apply creative solutions to problems as they arise, be sensitive to organisational issues and be able to work as a member of a team and communicate clearly with a wide range of clients in writing and in person.

As the Driving Examiner/Customer Service Advisor, you will:

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to drive vehicles safely in various traffic and road conditions.
• Provide clear, constructive, and professional feedback to candidates following assessments.
• Ensure all testing procedures are carried out fairly, consistently, and in accordance with departmental policies.
• Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes and customer channel options.
• Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
• Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and/or less experienced Driver Examiners in customer services, systems and products.

In Return We Offer a Range of Benefits Which Include:

• We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.
• A competitive remuneration package including Employer Superannuation contributions up to 12.75%.
• Five weeks annual leave and annual leave loading of 14%.
• RRAIS - A range of incentives and benefits whilst working in remote Queensland.
• Salary packaging arrangements.
• Learning and development opportunities.
• Access to study assistance programs.
• Employee Assistance Program.
• Work/life balance, variety and flexibility.

Applications will remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.