Driving Examiner & Customer Experience Specialist

Queensland Government; Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Five weeks annual leave

Employer superannuation up to 12.75%

Salary packaging arrangements

Wellness Program

Employee Assistance Program

Job summary

Queensland Government is seeking a Driving Examiner/Customer Service Advisor to conduct practical driving assessments for driver licence applicants and to deliver a wide range of government services. The role requires strong customer service, knowledge of road rules and the ability to provide clear feedback to candidates.

You will work across channels to enable efficient service delivery, maintain regulatory compliance, and contribute to team targets.

Qualifications

• Customer service excellence
• Interpersonal communication
• Policy interpretation and advisory
• IT systems and databases

Responsibilities

• Conduct practical driving assessments for applicants to Queensland driver licences.
• Provide clear, constructive feedback to candidates after assessments.
• Deliver licensing, registration and other government services across multiple channels.
• Maintain up-to-date knowledge of road rules, safety standards and department procedures.

Job description

Queensland Government is seeking a Driving Examiner/Customer Service Advisor to conduct practical driving assessments for driver licence applicants and to deliver a wide range of government services. The role requires strong customer service, knowledge of road rules and the ability to provide clear feedback to candidates.

You will work across channels to enable efficient service delivery, maintain regulatory compliance, and contribute to team targets.