Driving Examiner / Customer Service Advisor (Cross-Channel)

Queensland Government; Queensland; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Government is seeking a dedicated assessor to conduct practical driving tests for licence applicants. You will evaluate driving skills, knowledge of road rules, and safe vehicle operation across varied traffic conditions while delivering high-quality customer service.

The role emphasizes feedback quality, fairness of testing procedures, and alignment with departmental policies. You will also support customers across phone, online and face-to-face channels, driving continuous service

Qualifications

• Experience in delivering high-quality customer service
• Strong communication and interpersonal skills
• Ability to work as part of a team and meet performance targets

Responsibilities

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Provide clear, constructive feedback to candidates and ensure testing procedures are fair and consistent.
• Develop and maintain knowledge of procedures, processes, products and services to deliver government services across multiple channels.
• Assist customers by guiding and referring to the appropriate service channel or location, and complete administrative tasks.

Skills

Customer service

Interpersonal skills

Attention to detail

Teamwork

Job description

At CDSB, we connect, deliver, learn and live, and we are looking for someone like you. We value our people as our greatest asset and are committed to fostering positive, inclusive and connected workplaces.We prioritise learning and development opportunities to help you grow your career, offering support and training programs.CDSB provides flexible work arrangements, long-term job security and attractive salaries and benefits to bring out the best in our team.You will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels. You will also conduct practical driving assessments forQueensland driver's licence using well developed interpersonal skills with total commitment to quality customer service delivery.Some of your responsibilities will also include:- Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations, and evaluate candidates' driving skills, knowledge of road rules, and ability to operate vehicles safely in a range of traffic and road conditions.- Provide clear, constructive and professional feedback to candidates, ensure all testing procedures are conducted fairly, consistently and in accordance with departmental policies and procedures, and promote road safety awareness to support the department's road safety objectives.- Develop and maintain comprehensive knowledge of procedures, processes, products and services to deliver government services, including licensing, registration, and other customer transactions, across a variety of customer channels (including phone, online and face-to-face) in an efficient and effective manner.- Assess customer needs and provide accurate information, guidance and referrals to the appropriate service channel, specialist or location, while effectively navigating multiple systems and databases to undertake operational and administrative tasks, including processing transactions, collecting and remitting monies and reconciling banking and daily remittances.- Work collaboratively as an effective team member to achieve key team and individual performance targets, support team activities and objectives and where required, provide training and mentoring to customer service officers and trainees in customer services, systems and products.Applications to remain current for 12 months.Job Ad Reference: QLD/701384/26Closing Date: Wednesday, 30 September 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.