Donor Relations Coordinator - Philanthropy Operations

The Florey; Melbourne; On-site; AUD 85,000 - 104,000; Full time

Job summary

The Florey is seeking a Donor Relations Administrator to ensure accurate donations processing and timely donor acknowledgements. You will manage CRM records, respond to donor enquiries, and support fundraising campaigns while collaborating with Development, Finance and other teams.

Reporting to the Donor Relations Manager, you’ll help maintain donor records, support stewardship activities and prepare routine reports, contributing to a high-quality donor experience and efficient philanthropy

Qualifications

• Experience in donor administration, fundraising operations, customer service, finance administration or comparable environment.
• Strong database or CRM skills, with the ability to maintain accurate records.
• Experience processing financial transactions, undertaking reconciliations or working with financial data.
• Excellent attention to detail and a commitment to accurate, high-quality work.
• Strong written and verbal communication skills.
• A professional and thoughtful approach to donor and stakeholder enquiries.
• Sound judgement when handling confidential and sensitive information.
• The ability to organise your work, meet deadlines and manage competing priorities.
• A collaborative approach and willingness to contribute to continuous improvement.

Responsibilities

• Process donations accurately and issue timely receipts and acknowledgements.
• Maintain complete and accurate donor and gift records in the CRM.
• Respond to donor enquiries with professionalism, care and discretion.
• Complete regular gift and income reconciliations in partnership with Finance.
• Support donor stewardship, recognition and engagement activities.
• Assist with fundraising campaigns, appeals, events and communications.
• Prepare routine reports and information to support fundraising activities.
• Maintain appropriate records and handle sensitive donor information securely.
• Identify opportunities to improve donor administration and team processes.
• Contribute to a responsive, accurate and donor-focused service culture.

Skills

Donor administration

CRM systems

Financial data handling

Customer service

Tools

Raiser's Edge NXT

Donor management systems

Job description

The Florey is seeking a Donor Relations Administrator to ensure accurate donations processing and timely donor acknowledgements. You will manage CRM records, respond to donor enquiries, and support fundraising campaigns while collaborating with Development, Finance and other teams.

Reporting to the Donor Relations Manager, you’ll help maintain donor records, support stewardship activities and prepare routine reports, contributing to a high-quality donor experience and efficient philanthropy