Donor Services & Records Coordinator

Archdiocese of Brisbane; Brisbane; Presencial; AUD 24.000 - 36.000; A tiempo parcial

Descripción de la vacante

Archdiocese of Brisbane is seeking a friendly, organised Donor Services Assistant to join the Communications and Engagement team on a permanent part-time basis in Brisbane CBD. You will handle donor enquiries by phone and email, provide donor receipts, maintain accurate records and support fundraising activities.

The role requires attention to detail, excellent communication skills, and comfort working with databases and admin processes.

Formación

• Previous experience in administration, donor services, customer service or a similar support role.
• Strong organisational skills and excellent attention to detail.
• Well-developed written and verbal communication skills.
• Experience using Raiser's Edge or a comparable CRM/database system.

Responsabilidades

• Act as a first point of contact for donors and stakeholders via phone, email and mail.
• Respond to donor enquiries in a friendly, professional and timely manner.
• Accurately process and record donations, gifts and donor information within the Raiser's Edge (RENXT) database.
• Process donation receipts, banking and reconciliations across different forms of giving, including credit card transactions.
• Prepare and send donor acknowledgement correspondence within required timeframes.
• Maintain accurate donor records and undertake regular data-quality and duplicate-record checks.
• Assist with maintaining parish, agency and school information within the database.
• Provide administrative and ad-hoc data support to the fundraising team.
• Assist the Events Coordinator and Relationship Managers with event information, attendee records and event preparation where required.
• Work collaboratively with the wider team and provide general administrative support as needed.

Conocimientos

Customer service experience

Administrative support

Attention to detail

Written and verbal communication

Microsoft Office

Herramientas

Raiser's Edge (RENXT)

Microsoft Office

Descripción del empleo

Archdiocese of Brisbane is seeking a friendly, organised Donor Services Assistant to join the Communications and Engagement team on a permanent part-time basis in Brisbane CBD. You will handle donor enquiries by phone and email, provide donor receipts, maintain accurate records and support fundraising activities.

The role requires attention to detail, excellent communication skills, and comfort working with databases and admin processes.