Donor Relations Administrator

The Florey Institute; Melbourne; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Salary packaging

Up to 17% super

Job summary

The Florey Institute in Melbourne, Australia is seeking a Donor Relations Administrator to support donor services and philanthropy operations. You will process donations, maintain CRM records, answer enquiries and ensure timely acknowledgements as part of the Development and Philanthropy team.

Reporting to the Donor Relations Manager, you will coordinate day-to-day donor administration, assist with fundraising campaigns and reporting, and help deliver a responsive, donor-focused service.

Qualifications

• Experience in donor administration, fundraising operations, customer service or finance administration.
• Strong database/CRM skills with ability to maintain detailed records.
• Experience processing financial transactions and reconciliations.
• Excellent attention to detail and accurate, high-quality work.
• Strong written and verbal communication and discretion with confidential information.

Responsibilities

• Process donations accurately and issue receipts/acknowledgements.
• Maintain donor and gift records in the CRM.
• Respond to donor enquiries with professionalism and care.
• Perform regular gift/income reconciliations with Finance.
• Support donor stewardship, campaigns, events and reporting.
• Prepare routine reports and support fundraising activities.
• Maintain records and handle sensitive donor information securely.
• Identify opportunities to improve donor administration and team processes.

Skills

Donor administration

CRM systems

Data entry

Customer service

Financial reconciliation

Tools

Raiser’s Edge NXT

Donor management software

Job description

3d ago , from The Florey Institute of Neuroscience & Mental Health

• PSC6.5, $94,347 p.a. plus salary packaging and up to 17% super
• Full-time, Permanent

Help create an exceptional experience for every donor

Every gift and every donor relationship matters.

We are seeking an organised, responsive and detail-focused Donor Relations Administrator to support the delivery of high-quality donor services and philanthropy operations.

In this role, you will be a trusted point of contact for donors and an important member of the Development and Philanthropy team. You will help ensure donations are processed accurately, donor records are maintained carefully, enquiries are handled professionally and supporters receive timely and meaningful acknowledgement.

About The Role

Reporting to the Donor Relations Manager, you will coordinate day-to-day donor administration, including gift processing, receipting, donor enquiries, CRM record maintenance and financial reconciliation.

Working closely with colleagues across Development and Philanthropy, Finance and other areas of the Institute, you will support fundraising campaigns, donor stewardship activities, events and reporting requirements.

This role suits someone who combines strong administration and systems capability with genuine care for the supporter experience.

Key Responsibilities

• Process donations accurately and issue timely receipts and acknowledgements.
• Maintain complete and accurate donor and gift records in the CRM.
• Respond to donor enquiries with professionalism, care and discretion.
• Complete regular gift and income reconciliations in partnership with Finance.
• Support donor stewardship, recognition and engagement activities.
• Assist with fundraising campaigns, appeals, events and communications.
• Prepare routine reports and information to support fundraising activities.
• Maintain appropriate records and handle sensitive donor information securely.
• Identify opportunities to improve donor administration and team processes.
• Contribute to a responsive, accurate and donor-focused service culture.

About You

You are a highly organised administrator who takes pride in accurate work and excellent service. You are comfortable working with databases and financial information, can manage competing priorities, and communicate confidently with a wide range of people.

You will bring:

• Relevant experience in donor administration, fundraising operations, customer service, finance administration or a comparable environment.
• Strong database or CRM skills, with the ability to maintain accurate and detailed records.
• Experience processing financial transactions, undertaking reconciliations or working with financial data.
• Excellent attention to detail and a commitment to accurate, high-quality work.
• Strong written and verbal communication skills.
• A professional and thoughtful approach to donor and stakeholder enquiries.
• Sound judgement when handling confidential and sensitive information.
• The ability to organise your work, meet deadlines and manage competing priorities.
• A collaborative approach and willingness to contribute to continuous improvement.

Experience with Raiser’s Edge NXT, donor management systems or fundraising administration would be highly regarded.

Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. The preferred applicant for this job will be asked to consent to a police check.

Why Join Us?

• Support philanthropy that enables life-changing medical research.
• Help provide an exceptional experience for donors and supporters.
• Apply your CRM, administration and customer service skills in a meaningful role.
• Work as part of a collaborative and purpose-driven team.
• Develop your experience across donor relations and fundraising operations.

With a 50-year history, the Florey is the largest brain research centre in the Southern Hemisphere, with teams of researchers dedicated to building knowledge on a range of neurological and psychiatric conditions. Learn more about ourResearch Impact.

Our reputation for innovative research and our position as the leading brain research institute in the Southern Hemisphere attracts the best and brightest. Connected by our shared mission to improve lives through brain and mental health research, The Florey provides a dynamic and inspiring workplace where you can develop your career. We have a deep commitment to diversity and creating an inclusive workplace culture where our people can excel and thrive and support our exceptional people to make a positive impact on the local and global research community.

Learn more about working at the Florey here.

For enquiries, please contact our People Team on **********@florey.edu.au.