Donor Relations Coordinator | CRM & Stewardship

The Florey Institute; Melbourne; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Salary packaging

Up to 17% super

Job summary

The Florey Institute in Melbourne, Australia is seeking a Donor Relations Administrator to support donor services and philanthropy operations. You will process donations, maintain CRM records, answer enquiries and ensure timely acknowledgements as part of the Development and Philanthropy team.

Reporting to the Donor Relations Manager, you will coordinate day-to-day donor administration, assist with fundraising campaigns and reporting, and help deliver a responsive, donor-focused service.

Qualifications

• Experience in donor administration, fundraising operations, customer service or finance administration.
• Strong database/CRM skills with ability to maintain detailed records.
• Experience processing financial transactions and reconciliations.
• Excellent attention to detail and accurate, high-quality work.
• Strong written and verbal communication and discretion with confidential information.

Responsibilities

• Process donations accurately and issue receipts/acknowledgements.
• Maintain donor and gift records in the CRM.
• Respond to donor enquiries with professionalism and care.
• Perform regular gift/income reconciliations with Finance.
• Support donor stewardship, campaigns, events and reporting.
• Prepare routine reports and support fundraising activities.
• Maintain records and handle sensitive donor information securely.
• Identify opportunities to improve donor administration and team processes.

Skills

Donor administration

CRM systems

Data entry

Customer service

Financial reconciliation

Tools

Raiser’s Edge NXT

Donor management software

Job description

The Florey Institute in Melbourne, Australia is seeking a Donor Relations Administrator to support donor services and philanthropy operations. You will process donations, maintain CRM records, answer enquiries and ensure timely acknowledgements as part of the Development and Philanthropy team.

Reporting to the Donor Relations Manager, you will coordinate day-to-day donor administration, assist with fundraising campaigns and reporting, and help deliver a responsive, donor-focused service.