Database CRM Specialist

The Florey Institute; Melbourne; On-site; AUD 96,000 - 104,000; Full time

Job summary

The Florey Institute is seeking a Database CRM Specialist to lead administration and optimisation of our CRM ecosystem, ensuring data integrity and compliant operations across fundraising and stakeholder engagement.

Reporting to the Donor Relations Manager, you will collaborate with Development, Finance, IT and leadership to deliver reporting, implement system enhancements and support strategic fundraising initiatives.

Qualifications

• Experience administering and optimising CRM platforms.
• Strong data management, reporting and analytics skills.
• Experience developing dashboards and performance insights.
• Knowledge of data governance, privacy and information management.
• Project coordination and stakeholder engagement capabilities.
• Excellent written and verbal communication skills.
• High initiative and attention to detail.

Responsibilities

• Administer and optimise the CRM platform.
• Manage configuration, access, security and data structures.
• Develop dashboards and data visualisations.
• Lead system upgrades and project implementations.
• Support data governance and privacy compliance.
• Provide stakeholder reporting and insights.
• Deliver user training and change management.

Skills

CRM administration

Data governance

Reporting & analytics

Stakeholder engagement

Project coordination

Data privacy

Communication skills

Change management

Tools

Raiser's Edge NXT

Job description

• PSC7, $96,176 - $104,106 p.a. plus salary packaging and up to 17% super
• Full-time, Permanent

Help drive philanthropy through exceptional data, systems and insights

The Database CRM Specialist plays a critical role in ensuring our fundraising and stakeholder engagement activities are powered by accurate data, effective systems and meaningful insights. Working at the intersection of technology, fundraising and business intelligence, you will be the subject matter expert for our CRM platform and related fundraising systems.

This is an exciting opportunity for a highly analytical and technically capable professional who enjoys optimising systems, improving processes and enabling others to make evidence-based decisions.

About The Role

Reporting to the Donor Relations Manager, you will lead the administration, optimisation and ongoing development of our CRM ecosystem, ensuring data integrity, compliance and operational effectiveness across fundraising, engagement and stewardship activities.

You will work closely with stakeholders across Development, Finance, IT and leadership teams to deliver reporting, implement system enhancements and support strategic fundraising initiatives.

Key Responsibilities:

CRM Management & Administration

• Serve as the primary administrator and subject matter expert for the CRM platform.
• Manage system configuration, user access, security settings and data structures.
• Monitor system performance and identify opportunities for improvement.
• Coordinate platform upgrades, testing and implementation activities.

Data Governance & Quality

• Maintain high standards of data integrity, consistency and compliance.
• Develop and implement data governance processes and business rules.
• Conduct regular audits, cleansing activities and quality assurance reviews.
• Ensure compliance with privacy, fundraising and organisational requirements.

Reporting & Insights

• Develop and maintain dashboards, reports and data visualisations.
• Provide analysis and actionable insights to inform fundraising strategy and decision-making.
• Support campaign evaluation, forecasting and performance monitoring.
• Translate complex data into meaningful information for stakeholders.

Systems Improvement & Projects

• Lead CRM optimisation and enhancement initiatives.
• Support technology projects, integrations and data migration activities.
• Collaborate with internal and external stakeholders to improve systems and processes.
• Deliver user training, guidance and change management support.

About You

You are a systems-focused professional who combines strong technical capability with excellent relationship management skills. You enjoy solving complex problems, improving processes and helping others get the most from technology.

Essential experience and skills

• Demonstrated experience administering and optimising CRM platforms, ideally within fundraising, membership or stakeholder engagement environments.
• Strong data management, reporting and analytical skills.
• Experience developing business reports, dashboards and performance insights.
• Knowledge of data governance, privacy and information management principles.
• Strong project coordination and stakeholder engagement capabilities.
• Excellent written and verbal communication skills.
• High levels of initiative, judgement and attention to detail.

Highly regarded

• Experience with Raiser's Edge NXT or comparable CRM platforms.
• Experience working in philanthropy, higher education, medical research or the not-for-profit sector.
• Experience managing system integrations and data migration projects.
• Familiarity with business intelligence and reporting tools.

Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. The preferred applicant for this job will be asked to consent to a police check.

Why Join Us?

• Play a central role in enabling philanthropy and stakeholder engagement.
• Lead meaningful technology and data improvement initiatives.
• Work with passionate colleagues committed to making a real-world impact.
• Influence how data and systems support strategic decision-making across the organisation.

With a 50-year history, the Florey is the largest brain research centre in the Southern Hemisphere, with teams of researchers dedicated to building knowledge on a range of neurological and psychiatric conditions. Learn more about our Research Impact.

Our reputation for innovative research and our position as the leading brain research institute in the Southern Hemisphere attracts the best and brightest. Connected by our shared mission to improve lives through brain and mental health research, The Florey provides a dynamic and inspiring workplace where you can develop your career. We have a deep commitment to diversity and creating an inclusive workplace culture where our people can excel and thrive and support our exceptional people to make a positive impact on the local and global research community.

Learn more about working at the Florey here .

The Florey Institute of Neuroscience and Mental Health is a medical research institutespecialising inthe brain and mind and is one of the world’s top 10 brain research centres. We employexceptionallytalented people who work to solve the greatest brain and mind challenges of our era. Ourstaffandstudents are the bedrock of our research and success, and we strive for excellence byfosteringpartnerships and empowering people. At the Florey our mission-driven culture enables ourpeople tocollaborate, thrive, learn, make ground breaking discoveries and advance humanity throughbrainand mind science.

From a validated medical research institute in Australia