CRM & Data Lead for Philanthropy & Impact

The Florey Institute; Melbourne; On-site; AUD 96,000 - 104,000; Full time

Job summary

The Florey Institute is seeking a Database CRM Specialist to lead administration and optimisation of our CRM ecosystem, ensuring data integrity and compliant operations across fundraising and stakeholder engagement.

Reporting to the Donor Relations Manager, you will collaborate with Development, Finance, IT and leadership to deliver reporting, implement system enhancements and support strategic fundraising initiatives.

Qualifications

• Experience administering and optimising CRM platforms.
• Strong data management, reporting and analytics skills.
• Experience developing dashboards and performance insights.
• Knowledge of data governance, privacy and information management.
• Project coordination and stakeholder engagement capabilities.
• Excellent written and verbal communication skills.
• High initiative and attention to detail.

Responsibilities

• Administer and optimise the CRM platform.
• Manage configuration, access, security and data structures.
• Develop dashboards and data visualisations.
• Lead system upgrades and project implementations.
• Support data governance and privacy compliance.
• Provide stakeholder reporting and insights.
• Deliver user training and change management.

Skills

CRM administration

Data governance

Reporting & analytics

Stakeholder engagement

Project coordination

Data privacy

Communication skills

Change management

Tools

Raiser's Edge NXT

Job description

The Florey Institute is seeking a Database CRM Specialist to lead administration and optimisation of our CRM ecosystem, ensuring data integrity and compliant operations across fundraising and stakeholder engagement.

Reporting to the Donor Relations Manager, you will collaborate with Development, Finance, IT and leadership to deliver reporting, implement system enhancements and support strategic fundraising initiatives.