Donor Services Lead — Fundraising Ops & Impact

Monash Health; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Five weeks annual leave

Healthwise Fitness Centre access

Professional development opportunities

Supportive workplace

Job summary

Monash Health Foundation is seeking an experienced leader to oversee our donor services function, ensuring accurate processing, donor experience, and data integrity across core systems. You will lead a small team and drive continuous improvement in reporting and processes to support fundraising success.

You will bring a tertiary qualification in business or fundraising, experience with Salesforce NPSP and Oracle Fusion Cloud, and a proactive, collaborative approach to stakeholder management in a

Qualifications

• Experience leading donor services or fundraising operations.
• Strong analytical and reporting capabilities.
• Ability to coach and develop a small team.

Responsibilities

• Oversee donor services function and donor experience.
• Oversee gift processing, receipting, acknowledgements, regular giving and pledge administration.
• Lead, coach and develop Donations Services Officers.
• Manage reconciliations, reporting and data integrity across Foundation systems.
• Identify opportunities to improve processes and reporting capabilities.
• Partner with fundraising and philanthropy to meet objectives.

Skills

Leadership

Donor services

Analytics

Stakeholder collaboration

Education

Tertiary qualification in business/fundraising/management/commerce

Tools

Salesforce NPSP

Oracle Fusion Cloud

Job description

Monash Health Foundation is seeking an experienced leader to oversee our donor services function, ensuring accurate processing, donor experience, and data integrity across core systems. You will lead a small team and drive continuous improvement in reporting and processes to support fundraising success.

You will bring a tertiary qualification in business or fundraising, experience with Salesforce NPSP and Oracle Fusion Cloud, and a proactive, collaborative approach to stakeholder management in a