Dispatch Coordinator

rhi group; City Of Kwinana; On-site; AUD 65,000 - 85,000; Full time

Job summary

Rhi is seeking a proactive Dispatch Coordinator to join a fast-paced, collaborative team supporting bulk and packed lubricant deliveries mainly across Perth and WA from the Kwinana hub.

You will manage bulk scheduling, delivery exceptions, returns, courier requests, and regional transport coordination across Australia, with a strong focus on service, safety, and continuous improvement. You will work with customers, carriers and 3PL partners to ensure on-time deliveries and efficient operations.

Qualifications

• Minimum 2 years in customer service, dispatch, warehousing, or related coordination role.
• Strong experience in warehousing and dispatch operations.
• Excellent attention to detail and time management.
• Intermediate Excel and operating systems administration.
• Experience with JD Edwards ERP is highly regarded.
• Understanding of CoR and fatigue management preferred.

Responsibilities

• Coordinate with sales teams, warehouses, and transport providers to meet urgent customer requirements.
• Manage bulk orders for efficient carrier utilization and cost-effective transport outcomes.
• Arrange and monitor stock returns, redirects, and notices of return to ensure service levels and KPIs.
• Handle inbound and outbound customer contact with a focus on responsiveness, service quality, and issue resolution.
• Maintain administration and complete all required paperwork in line with policies, HSSE, quality, and environmental requirements.
• Report HSSE, security, environmental, or quality incidents in line with business procedures.
• Support ad-hoc dispatch, fulfilment, and customer service tasks as required.

Skills

Customer service

Dispatch operations

Warehousing

Coordination

Excel skills

Stakeholder management

Communication

Continuous improvement

CoR awareness

Tools

JD Edwards ERP

Job description

Rhi is seeking a proactive and detail-oriented Dispatch coordinator to join a fast-paced, collaborative dispatch team supporting bulk and packed lubricant deliveries mainly across Perth and WA from their Kwinana hub south of Perth WA.

You will manage bulk scheduling, delivery exceptions, returns, courier requests, and regional transport coordination across Australia.

Start: Aug/Sept 2026

Working time: 6.00AM - 3.30PM - 5 days a week - Monday to Friday

About the role

• You’ll work within the Dispatch and Fulfilment Team to manage bulk scheduling, delivery exceptions, returns, courier requests, and regional transport coordination across Australia.
• You’ll be a key point of contact for customers, customer service teams, carriers, and 3PL warehouse providers, helping ensure orders are delivered efficiently and issues are resolved quickly.
• This is a hands‑on coordination role that requires strong communication, sound judgement, and a proactive approach to service and problem‑solving.

What you’ll be doing

• Coordinate with sales teams, warehouses, and transport providers to meet urgent and critical customer requirements.
• Manage bulk orders to support efficient carrier utilisation and cost‑effective transport outcomes.
• Arrange and monitor stock returns, non‑delivered product, redirects, and notices of return to ensure service levels and KPIs are achieved.
• Handle inbound and outbound customer contact with a strong focus on responsiveness, service quality, and issue resolution.
• Maintain accurate administration and complete all required paperwork in line with current policies, procedures, HSSE, quality, and environmental requirements.
• Report HSSE, security, environmental, or quality incidents in line with business procedures.
• Support ad‑hoc dispatch, fulfilment, and customer service tasks as required.

You

• At least 2 years' exp in customer service, dispatch, warehousing, or a related coordination role - Must have.
• Strong experience in warehousing and dispatch operations - Must have.
• Excellent attention to detail and time management skills.
• Intermediate Excel skills and confidence working with operational systems and administration tasks.
• A proactive, positive approach and the ability to work autonomously.
• Strong stakeholder management and communication skills.
• An agile mindset with demonstrated continuous improvement focus.
• Understanding of Chain of Responsibility (CoR) and fatigue management requirements preferred.
• JD Edwards ERP system experience would be highly regarded

If you believe this opportunity is right for you, please click the 'Apply' button to submit your application.

Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for Australia.

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non‑exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.