Disability Services Operations Coordinator

Interaction Disability Services; Geehi; On-site; AUD 60,000 - 75,000; Full time

Job summary

Interaction Disability Services in Australia is seeking an experienced Operations Administrator to support the Accommodation and Community Services team. You will manage enquiries, intake, service agreements and day-to-day operations, delivering reliable admin support and excellent customer service.

You will engage with participants, families and staff, coordinate scheduling, maintain records with confidentiality and accuracy, and thrive in a fast-paced, stakeholder-focused environment.

Qualifications

• Experience in administration, customer service, intake, coordination or operational support roles.
• Exceptional organisational skills with a high level of attention to detail.
• Strong written and verbal communication skills.
• The ability to manage competing priorities and meet deadlines.
• Confidence using Microsoft Office Suite and business management systems.
• Excellent stakeholder engagement and relationship-building skills.
• A professional and confidential approach when handling sensitive information.
• The ability to work both independently and collaboratively within a team.

Responsibilities

• Support day-to-day operations of the Accommodation and Community Services division.
• Serve as a key contact for participants, families, support coordinators, employees and contractors.
• Manage enquiries, intake processes and service agreements efficiently and professionally.

Skills

Administration

Customer service

Intake coordination

Operational support

Organisational skills

Written & verbal communication

Prioritisation & deadlines

MS Office

Stakeholder engagement

Confidentiality

Teamwork

Education

Certificate IV in Business Administration or related

Tools

Microsoft Office

Business management systems

Job description

Interaction Disability Services in Australia is seeking an experienced Operations Administrator to support the Accommodation and Community Services team. You will manage enquiries, intake, service agreements and day-to-day operations, delivering reliable admin support and excellent customer service.

You will engage with participants, families and staff, coordinate scheduling, maintain records with confidentiality and accuracy, and thrive in a fast-paced, stakeholder-focused environment.