Service Coordinator – Services & Operations

Explore Potential; Adelaide; On-site; AUD 60,000 - 85,000; Full time

Job summary

Explore Potential is seeking a Service Coordinator for Services & Operations in Adelaide to support participants and families with person-centred supports. You will coordinate day-to-day delivery, liaise with staff and rostering, and ensure documentation and compliance are met in a fast-paced environment.

The role requires NDIS experience, strong organisational skills, and excellent communication. ShiftCare knowledge is desirable, and valid NDIS Worker Screening, driver's licence, first aid and

Qualifications

• NDIS/community services experience.
• Strong written and verbal communication.
• Ability to coordinate across participants, families and staff.
• Proactive and solutions-focused approach to outcomes.

Responsibilities

• Coordinate day-to-day delivery and administration of participant services.
• Serve as the primary communication link across participants, families, staff and rostering.
• Support onboarding, service agreements, documentation and compliance requirements.
• Coordinate incident reporting, complaints and operational follow-up.
• Prepare operational reports and contribute to quality improvement initiatives.

Skills

NDIS knowledge

Communication

Organisational skills

Time management

Documentation

Proactive attitude

Problem solving

Tools

ShiftCare

Job description

Service Coordinator – Services & Operations

Service Coordinator – Services & Operations

Are you an experienced NDIS Service Coordinator ready to step into a fast-paced, rewarding role? Our client is seeking a highly organised and confident professional to join their Services & Operations team and help deliver exceptional, person-centred supports.

About the Role As Service Coordinator, you’ll be the central operational link between participants, families, frontline staff, administration, Client Services and rostering. You’ll ensure services run smoothly, information flows accurately, and operational priorities are managed efficiently.

Key responsibilities include:

Coordinating day-to-day delivery and administration of participant services.

Acting as the primary communication link across participants, families, staff and rostering.

Supporting onboarding, service agreements, documentation and compliance requirements.

Coordinating incident reporting, complaints and operational follow-up.

Preparing operational reports and contributing to quality improvement initiatives.

What You’ll Bring

Experience in administration and service coordination within NDIS/community services.

Strong organisational and time management skills.

Excellent written and verbal communication skills.

Proactive, solutions-focused approach with commitment to high-quality outcomes.

Knowledge of NDIS and person-centred service delivery.

Experience with ShiftCare (desirable).

Current NDIS Worker Screening Clearances, Driver’s Licence, First Aid & CPR.

Why Join Us? Our client is committed to empowering people with disability to achieve meaningful outcomes. As Service Coordinator, you’ll play a pivotal role in supporting participants and staff, leading operational coordination, and contributing to a collaborative, values-driven team.