Operations & Participant Experience Assistant

Growing Daily Disability Services; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Job summary

Growing Daily Disability Services on the Gold Coast is seeking a proactive casual admin support worker (15-20 hours per week, Tue–Fri) to help keep participants' experiences smooth and the team informed. You’ll handle calls, emails, participant records, rosters, and service delivery tasks rather than just desk work.

You value order, detail, and honest, constructive feedback to management. You’ll spot gaps, support internal audits, coordinate transport, and help improve daily operations in a

Responsibilities

• Answering phone calls and emails and being a friendly, professional first point of contact
• Managing participant profiles, records and documentation
• Booking Participant Transport
• Coordinating day-to-day operational tasks, including rosters and enquiries
• Following things up — because "I'll get back to you" actually means getting back to them
• Checking that processes are being followed and identifying where they aren't
• Assisting with internal audits and quality checks
• Noticing gaps, problems or things that could work better — and telling us about them
• Providing honest feedback to management
• Helping continually improve the way we operate

Job description

Growing Daily Disability Services on the Gold Coast is seeking a proactive casual admin support worker (15-20 hours per week, Tue–Fri) to help keep participants' experiences smooth and the team informed. You’ll handle calls, emails, participant records, rosters, and service delivery tasks rather than just desk work.

You value order, detail, and honest, constructive feedback to management. You’ll spot gaps, support internal audits, coordinate transport, and help improve daily operations in a