NDIS Service Coordinator: Operations & Impact

Explore Potential; Adelaide; On-site; AUD 60,000 - 85,000; Full time

Job summary

Explore Potential is seeking a Service Coordinator for Services & Operations in Adelaide to support participants and families with person-centred supports. You will coordinate day-to-day delivery, liaise with staff and rostering, and ensure documentation and compliance are met in a fast-paced environment.

The role requires NDIS experience, strong organisational skills, and excellent communication. ShiftCare knowledge is desirable, and valid NDIS Worker Screening, driver's licence, first aid and

Qualifications

• NDIS/community services experience.
• Strong written and verbal communication.
• Ability to coordinate across participants, families and staff.
• Proactive and solutions-focused approach to outcomes.

Responsibilities

• Coordinate day-to-day delivery and administration of participant services.
• Serve as the primary communication link across participants, families, staff and rostering.
• Support onboarding, service agreements, documentation and compliance requirements.
• Coordinate incident reporting, complaints and operational follow-up.
• Prepare operational reports and contribute to quality improvement initiatives.

Skills

NDIS knowledge

Communication

Organisational skills

Time management

Documentation

Proactive attitude

Problem solving

Tools

ShiftCare

Job description

Explore Potential is seeking a Service Coordinator for Services & Operations in Adelaide to support participants and families with person-centred supports. You will coordinate day-to-day delivery, liaise with staff and rostering, and ensure documentation and compliance are met in a fast-paced environment.

The role requires NDIS experience, strong organisational skills, and excellent communication. ShiftCare knowledge is desirable, and valid NDIS Worker Screening, driver's licence, first aid and