Lead Service Coordinator, Disability Supports

All Care Plus Pty Ltd; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work

Staff programs

Recognition and rewards

Skill development

Job summary

All Care Plus Pty Ltd is seeking an experienced Service Coordinator to lead the day-to-day coordination of supports for a portfolio of participants in Victoria. You will build professional relationships with participants and families, coordinate qualified support workers, and maintain rosters while monitoring service quality and documentation.

This office-based role at our Carrum Downs location may include some site visits and after-hours on-call responsibilities.

Qualifications

• Experience in disability services, service coordination or an NDIs-provider role.
• Proven ability to lead a team and manage multiple participants and deadlines.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Coordinate in-home and community supports for allocated participants.
• Build relationships with participants, families and support workers.
• Prepare intakes, service plans, reviews and documentation.
• Roster staff and match workers to participant needs while ensuring continuity of support.
• Monitor service delivery and escalations, ensuring timely completion of actions.
• Provide guidance and induction to frontline staff and contribute to service improvements.

Skills

Disability services

Coordination

Leadership

Time management

Documentation

Communication

Problem solving

Team collaboration

Education

Certificate IV in Disability

Tools

Rostering software

Job description

All Care Plus Pty Ltd is seeking an experienced Service Coordinator to lead the day-to-day coordination of supports for a portfolio of participants in Victoria. You will build professional relationships with participants and families, coordinate qualified support workers, and maintain rosters while monitoring service quality and documentation.

This office-based role at our Carrum Downs location may include some site visits and after-hours on-call responsibilities.