Operations Administrator

Interaction Disability Services; Geehi; On-site; AUD 60,000 - 75,000; Full time

Job summary

Interaction Disability Services in Australia is seeking an experienced Operations Administrator to support the Accommodation and Community Services team. You will manage enquiries, intake, service agreements and day-to-day operations, delivering reliable admin support and excellent customer service.

You will engage with participants, families and staff, coordinate scheduling, maintain records with confidentiality and accuracy, and thrive in a fast-paced, stakeholder-focused environment.

Qualifications

• Experience in administration, customer service, intake, coordination or operational support roles.
• Exceptional organisational skills with a high level of attention to detail.
• Strong written and verbal communication skills.
• The ability to manage competing priorities and meet deadlines.
• Confidence using Microsoft Office Suite and business management systems.
• Excellent stakeholder engagement and relationship-building skills.
• A professional and confidential approach when handling sensitive information.
• The ability to work both independently and collaboratively within a team.

Responsibilities

• Support day-to-day operations of the Accommodation and Community Services division.
• Serve as a key contact for participants, families, support coordinators, employees and contractors.
• Manage enquiries, intake processes and service agreements efficiently and professionally.

Skills

Administration

Customer service

Intake coordination

Operational support

Organisational skills

Written & verbal communication

Prioritisation & deadlines

MS Office

Stakeholder engagement

Confidentiality

Teamwork

Education

Certificate IV in Business Administration or related

Tools

Microsoft Office

Business management systems

Job description

Make a Difference with Interaction Disability Services

At Interaction Disability Services, we are a values based organisation guided by our values of Integrity, Respect, Openness, Person-Centred Practice, Accountability and Lifelong Learning.

Every day we work alongside people living with disability, their families and support networks to create meaningful opportunities and positive outcomes.

We believe our people are our greatest strength. We are seeking an enthusiastic, dedicated, experienced, highly organised and proactive Operations Administrator to join our Accommodation and Community Services team. This is a dynamic role suited to someone who thrives in a fast-paced environment, enjoys building relationships, and takes pride in delivering exceptional customer service and administrative support.

About the Opportunity

In this rewarding role you will play a pivotal role in supporting the day-to-day operations of our Accommodation and Community Services division. You will be a key point of contact for participants, families, support coordinators, employees, contractors and other stakeholders, ensuring enquiries, intake processes, service agreements and operational activities are managed efficiently and professionally.

To be successful you will have:

• Experience in administration, customer service, intake, coordination or operational support roles
• Exceptional organisational skills with a high level of attention to detail
• Strong written and verbal communication skills
• The ability to manage competing priorities and meet deadlines
• Confidence using Microsoft Office Suite and business management systems
• Excellent stakeholder engagement and relationship-building skills
• A professional and confidential approach when handling sensitive information
• The ability to work both independently and collaboratively within a team

Candidate Requirements

• Certificate IV in Business Administration, Community Services or a related discipline (or equivalent experience)
• Current NDIS Worker Screening Check
• Current National Police Check
• Current Driver Licence
• Access to a comprehensively insured vehicle