Disability Services Leader — Person-Centred Care & Team Growth

Nepali lai kaam; New South Wales; Hybrid; AUD 100,000 - 140,000; Full time

Job summary

Nepali lai kaam is seeking an organised Service Manager in NSW to oversee day-to-day disability support services and lead the team in delivering quality, person-centred outcomes. You will supervise staff, coordinate rostering, and maintain strong relationships with participants, families and stakeholders.

The role requires experience in disability services, a solid understanding of NDIS, and aptitude for leadership and problem-solving in a dynamic environment.

Qualifications

• Experience in disability services, preferably in a leadership or service management role.
• Sound understanding of the NDIS and person-centred support.
• Strong communication, leadership and problem-solving skills.
• Ability to manage competing priorities and respond calmly to challenging situations.

Responsibilities

• Oversee participant services and ensure supports meet individual needs and goals.
• Supervise and guide support workers and team leaders.
• Work closely with rostering to maintain appropriate staffing and continuity of support.
• Build strong relationships with participants, families, support coordinators and other stakeholders.
• Manage service concerns, complaints and incidents, ensuring timely follow-up.
• Monitor support plans, shift notes and service documentation.
• Work with administration, finance and compliance teams to maintain service quality.
• Report operational issues and opportunities for improvement to management.

Skills

Leadership

Communication

Disability services

Job description

Nepali lai kaam is seeking an organised Service Manager in NSW to oversee day-to-day disability support services and lead the team in delivering quality, person-centred outcomes. You will supervise staff, coordinate rostering, and maintain strong relationships with participants, families and stakeholders.

The role requires experience in disability services, a solid understanding of NDIS, and aptitude for leadership and problem-solving in a dynamic environment.