Service Delivery Team Leader

Care & Connects; South Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

A disability support agency located in Adelaide is seeking a Service Delivery Team Leader to oversee person-centred service delivery and ensure customer satisfaction. In this full-time role, you will supervise staff, develop strategies for improved outcomes, and ensure compliance with NDIS service standards. Ideal candidates will have strong communication and analytical skills, team management experience, and relevant qualifications, including Cert 3 Individual Support. Join a skilled team dedicated to empowering clients and fostering independence.

Qualifications

• Strong communication skills to effectively interact with clients, team members, and stakeholders.
• Proficiency in analytical skills for problem-solving and process improvement.
• Knowledge of service delivery principles and experience in ensuring high-quality outcomes.

Responsibilities

• Oversee efficient execution of person-centred service delivery.
• Supervise staff performance and address client concerns.
• Develop strategies to enhance outcomes and ensure compliance with NDIS standards.

Skills

Strong communication skills

Analytical skills

Knowledge of service delivery principles

Customer satisfaction commitment

Team management and development

Ability to work independently

Education

Cert 3 Individual Support

Job description

Care & Connects is an NDIS-registered disability support agency focused on delivering individualized and person-centred care. Our mission is to empower clients by fostering independence and enabling greater engagement within their communities. Through a highly skilled and experienced team, we tailor comprehensive support plans to meet unique client needs. We prioritise hiring, developing, and retaining talented professionals to ensure exceptional service delivery.

Role Description

This is a full-time role for a Service Delivery Team Leader based in Adelaide, SA, Southern Area. The Service Delivery Team Leader will oversee the efficient execution of person-centred service delivery to ensure customer satisfaction and lead a dynamic team. Responsibilities include supervising staff performance, addressing client concerns, developing strategies to enhance outcomes, and ensuring compliance with NDIS service standards.

Qualifications

• Strong communication skills to effectively interact with clients, team members, and stakeholders
• Proficiency in analytical skills for problem-solving and process improvement
• Knowledge of service delivery principles and experience in ensuring high-quality outcomes
• Commitment to achieving customer satisfaction and building strong client relationships
• Proven experience in team management and development
• Ability to work independently.
• Understanding of NDIS policies and person-centred care approaches is an advantage
• Cert 3 Individual Support.