Disability Claims Adjudication Specialist

Mercor; Brisbane; Remote; AUD 34,000 - 55,000; Part time

Job summary

Mercor is seeking a part-time Virtual Assistant-Operations to work remotely in Australia. You will coordinate operational activities, manage ClickUp workflows, and support the CEO in planning and execution within an accounting practice context.

You will bring a systems-oriented mindset, strong knowledge of Australian bookkeeping basics (GST, BAS, payroll, super, month-end), and hands-on experience with ClickUp, Xero, QuickBooks Online or MYOB. Independence and reliability are essential.

Qualifications

• Background in operations, practice management, admin VA or executives support within an accounting firm.
• Strong understanding of Australian bookkeeping fundamentals (GST, BAS, payroll, super, month-end).
• Hands-on experience with ClickUp dashboards, workflows and templates.
• Experience with Xero, QuickBooks Online and/or MYOB.
• Systems-oriented mindset respecting existing frameworks.
• Ability to operate independently without close supervision.

Responsibilities

• Organise, assign, track, and monitor tasks through ClickUp.
• Monitor team capacity and ensure work is delivered according to client agreements and deadlines.
• Maintain organised documentation and filings within Google Workspace.
• Assist the CEO with operational planning, prioritisation, summaries, and initiatives.
• Track action items and ensure tasks are followed through and completed.
• Conduct preliminary quality checks on reconciliations, coding, and workpapers.
• Monitor scope adherence and flag out-of-scope work.
• Assist with tracking aged receivables and other internal matters.
• Step in and support hands-on when needed to meet deadlines.
• Support onboarding of new team members into company tools and workflows.

Skills

Operations

Executive support

Admin VA

Accounting firm experience

Tools

ClickUp

Xero

QuickBooks Online

MYOB

Job description

Virtual Assistant-Operations

Job Description

JobTitle: Virtual Assistant-Operations

Location: Remote

EmploymentType: Part-time(approx.20hours/week),withpotentialtoscale

AbouttheRole

WearecurrentlyhiringforoneourclientbasedinAustralia,we’relookingforahighlyorganised,systems-drivenOperations VAtoworkdirectlywiththeCEOofthecompanyandcoordinatetheoperationalengineoftheiraccountingpractice.

Thisrolesitsfirmlywithintheaccountingdomain.YoumustunderstandAustralianbookkeepingandmanagementaccountingfundamentals.However,thisisnotastandaloneclientaccountantrole.

Yourfocuswillbe:

• Operationalexecution
  
• Workflowcoordination
  
• Systemmanagement
  
• Capacityoversight
  

Thisisanindependentcontributorroleforsomeonewhothrivesinstructuredenvironments,respectssystems,andknowshowtoimproveefficiencywithoutdisruptingoperationalstability.

KeyResponsibilities

• Organise,assign,track,andmonitortasksthroughClickUp.
  
• Monitorteamcapacityandensureworkisdeliveredaccordingtoclientagreementsanddeadlines.
  
• MaintainorganiseddocumentationandfilingsystemswithinGoogleWorkspace.
  
• AssisttheCEOwithoperationalplanning,prioritisation,summaries,andinternalinitiatives.
  
• Trackactionitemsandensuretasksarefollowedthroughandcompleted.
  
• Conductpreliminaryqualitychecksonreconciliations,coding,andworkpapers.
  
• Monitorscopeadherenceandflaganyout-of-scopework.
  
• Assistwithtrackingagedreceivablesandotherinternaloperationalmatters.
  
• Stepinandsupporthands-onwhenneededtokeepimportantdeadlinesontrack.
  
• Supporttheonboardingofnewteammembersintocompanytoolsandworkflows.
  

Must-HaveRequirements

• Backgroundinoperations,practicemanagement,adminVAorexecutivesupportwithinanaccountingfirm
  
• StrongunderstandingofAustralianbookkeepingfundamentals(GST,BAS,payroll,super,month-end)
  
• Hands-onexperiencewithClickUp(dashboards,workflows,templates)
  
• ExperiencewithXero,QuickBooksOnlineand/orMYOB
  
• Systems-orientedmindsetwithrespectforexistingframeworks
  
• Abilitytooperateindependentlywithoutclosesupervision
  

WhoThisRoleSuits

Thisroleisidealforsomeonewithintheaccountingindustrywhoenjoysoperations,structureandexecutionmorethanpurelytechnicalaccountingwork,andwantstoworkcloselywithaCEOinagrowingaccountingpractice.