Digital Service Representative - Tweed Heads

Nsw Department Of Customer Service; Tweed Heads; On-site; AUD 58,000 - 71,000; Part time

Benefits offered by this job

Career development opportunities

Health and wellbeing programs

Job summary

NSW Department Of Customer Service is seeking a Digital Service Representative for the Tweed Heads Service Centre. The role involves direct customer interaction, face-to-face support, and helping people access essential NSW services.

The position offers ongoing part-time hours (minimum 20 hours/week, up to 35 hours) with a six-day roster and potential for additional hours during busy periods. Training and a supportive team environment are provided.

Qualifications

• Experience in high-volume customer service.
• Strong communication and interpersonal skills.
• Reliability and flexibility to work additional hours.

Responsibilities

• Provide face-to-face customer service and guidance at Tweed Heads Service Centre.
• Resolve customer enquiries and help navigate NSW services.
• Contribute to a positive, efficient customer experience in a busy Service NSW environment.

Skills

Face-to-face service

Customer communication

Problem solving

Calm under pressure

Tech literacy

Team player

Reliability

Job description

Location: Tweed Heads Service Centre SNSW Clerk Grade 2 / 3 - starting annual salary $ 64,375 plus superannuation and leave loading

Employment Type: Ongoing Part-Time (minimum 20 hours per week, with opportunity to work up to 35 hours per week) .

Flexibility is essential, as this role operates across a six-day roster, including every second Saturday. Minimum shift duration is 4 hours.

Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

Looking for a rewarding part-time role with regular hours and a great team environment? Join our busy Tweed Heads Service Centre as a Digital Service Representative and be part of a team that helps customers access essential services with confidence.

You’ll spend your day working directly with customers, providing face‑to‑face support, resolving enquiries, and helping people navigate important services. As one of our busiest service centres , you’ll support a diverse range of customers, making every day varied, fast‑paced and rewarding.

If you enjoy working with people and delivering outstanding customer service, we’d love to hear from you.

About you

We’re looking for people who are friendly, adaptable and passionate about helping others. You thrive in a high‑volume customer environment where priorities shift quickly and no two days are the same.

You stay calm under pressure, can balance competing demands, and bring warmth, confidence and professionalism to every interaction.

We’re also looking for reliable and committed team members who can be counted on to support the team during busy periods and are available to work additional hours when . You’ll bring a positive attitude, strong work ethic and a willingness to learn.

This role is ideal for people seeking consistent part‑time work, greater work‑life balance, or a meaningful role where they can make a real difference in their community.

If you enjoy helping people, learning new skills and being part of a supportive and collaborative team, we’d love to hear from you.

What You’ll Bring

• A passion for helping people and delivering great face‑to‑face customer service
• Strong communication skills and the ability to build rapport with a diverse range of customers
• Confidence solving problems and navigating customer enquiries
• The ability to stay calm, adaptable and professional in a busy environment
• Comfort using technology and learning new systems
• Reliability, flexibility and a willingness to support the team, including working additional hours when
• A collaborative approach, strong attention to detail and professionalism when handling confidential information

Your Impact

As one of the first people customers meet when they visit our Service Centre, you’ll play an important role in delivering a positive customer experience.

Through face‑to‑face interactions, you’ll help customers access important services, provide guidance, resolve enquiries and support them to achieve the best possible outcomes. Working closely with your team, you’ll contribute to a welcoming environment where customers feel valued, understood and supported.

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first‑class customer experience to all citizens and businesses across NSW.

Operating hours

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here . Flexibility is to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part‑time – minimum 20 hours per week - (Monday to Friday) Full‑time – 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer

• Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well‑being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here .

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Recruitment Process

Service NSW uses multi‑staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Closing Date: Friday 25 September 2026 at 9:59am