Head of Design — Lead AI‑Driven Digital Insurance Experience

Zurich Insurance Group; Sydney; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

5 weeks leave per year

Hybrid working

Wellbeing payment

Tree planting

Family care/ parental leave

Job summary

Zurich Australia is seeking a Head of Design on a 12-month parental leave contract. You will lead, optimise and govern the design capability across service design, UX/UI, product design, and AI enablement, partnering with executive leaders to shape experience strategy and delivery.

The role sits within the Consumer Channel & Capability team and focuses on delivering measurable customer and business outcomes while navigating digital transformation and operating model design.

Qualifications

• Lead design capability across service design, UX/UI, product design, design ops and AI enablement.
• Experience in enterprise digital transformation and design governance.

Responsibilities

• Lead the design team shaping Zurich Australia as a leading digital insurer.
• Oversee design operations and governance to deliver measurable customer, partner and business outcomes.
• Partner with executives to align experience strategy, product direction, technology and service delivery.

Job description

Zurich Australia is seeking a Head of Design on a 12-month parental leave contract. You will lead, optimise and govern the design capability across service design, UX/UI, product design, and AI enablement, partnering with executive leaders to shape experience strategy and delivery.

The role sits within the Consumer Channel & Capability team and focuses on delivering measurable customer and business outcomes while navigating digital transformation and operating model design.