Head of Design — AI-Driven Digital Transformation

Zurich Financial Services; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

5 weeks leave per year

Hybrid working arrangement (office 3,

Job summary

Zurich Financial Services Australia is seeking a Head of Design for a 12-month parental leave contract. You will lead a multidisciplinary design practice, spanning service design, UX/UI, product design, design ops and AI enablement, ensuring measurable customer, partner and business outcomes.

You will collaborate with executive leaders to drive experience strategy, product direction and delivery, while nurturing design excellence and enterprise transformation across the organisation.

Qualifications

• You're passionate about design as a strategic enterprise capability and its future value in an AI world.
• Have built durable design capability, with deep technical expertise, high-quality standards, ambitious leadership, AI-enabled operating models and data-led experience governance.
• Balance customer ambition with commercial, operational, risk, technology and delivery needs to achieve Zurich's digital insurer north star.

Responsibilities

• Lead the design team shaping Zurich Australia as a leading digital insurer.
• Partner with executive leaders to shape experience strategy, product direction, technology and service delivery.

Skills

Design leadership

AI-enabled operating models

Data-led experience governance

Stakeholder influence

Job description

Zurich Financial Services Australia is seeking a Head of Design for a 12-month parental leave contract. You will lead a multidisciplinary design practice, spanning service design, UX/UI, product design, design ops and AI enablement, ensuring measurable customer, partner and business outcomes.

You will collaborate with executive leaders to drive experience strategy, product direction and delivery, while nurturing design excellence and enterprise transformation across the organisation.