Diagnostics & Quick Services Technician

The Swatch Group (Australia) PTY. LTD.; Melbourne; On-site; AUD 55,000 - 85,000; Full time

Job summary

Swatch Group in Melbourne is seeking a skilled Diagnostics & QC technician to diagnose and assess mechanical and quartz watches, perform battery replacements, water resistance tests and minor repairs.

You will record diagnostics, repairs and workflow updates in SAP, provide technical support to customer service teams, assist customers with while-you-wait services and help maintain workshop tools and housekeeping standards.

Job description

About the Role

Reporting to the Team Leader, Diagnostics & QC, you will:

• Diagnose and assess mechanical and quartz watches
• Perform battery replacements, water resistance tests and minor repairs
• Identify service requirements and evaluate watch condition
• Conduct quality control checks to meet brand standards
• Record diagnostics, repairs and workflow updates in SAP
• Provide technical support to customer service teams
• Assist customers with while-you-wait services
• Maintain workshop tools, equipment and housekeeping standards
• Support continuous improvement and workshop excellence initiatives