Diagnostics & Quick Services Technician

Swatch Group Australia; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Ongoing training and development

Collaborative workshop environment

Job summary

Swatch Group Australia in Melbourne is seeking a Diagnostics & QC Technician to join our Customer Service workshop team. You will diagnose watches, perform quick service interventions, conduct quality control checks and support post-sales service across our luxury watch brands.

You will record diagnostics and repairs in SAP, assist customers with while-you-wait services, and help maintain workshop standards while contributing to continuous improvement and productivity targets.

Qualifications

• Attention to detail and manual dexterity required.
• Experience with precision products, repairs or diagnostics preferred.
• Excellent organisational and time management skills expected.
• Confidence using computer systems and data entry tools.

Responsibilities

• Diagnose and assess mechanical and quartz watches.
• Perform battery replacements, water resistance tests and minor repairs.
• Identify service requirements and evaluate watch condition.
• Record diagnostics, repairs and workflow updates in SAP.
• Provide technical support to customer service teams.
• Assist customers with while-you-wait services.
• Maintain workshop tools, equipment and housekeeping standards.
• Support continuous improvement initiatives in the workshop.

Skills

Watch diagnostics

Quality workmanship

Time management

Teamwork

Customer service support

Mechanical repairs

Tools

SAP

Job description

Join the World of Precision Timekeeping

We are looking for a skilled and detail-oriented Diagnostics & Quick Services Technician to join our Customer Service workshop team in Melbourne.

In this hands-on role, you will be responsible for diagnosing watch repairs, performing quick service interventions, conducting quality control checks, and supporting the delivery of after-sales service across a portfolio of our world-renowned watch brands. You will play a critical role in ensuring exceptional customer experiences by delivering high-quality workmanship while meeting productivity and turnaround time targets.

About the Role

Reporting to the Team Leader, Diagnostics & QC, you will:

• Diagnose and assess mechanical and quartz watches
• Perform battery replacements, water resistance tests and minor repairs
• Identify service requirements and evaluate watch condition
• Conduct quality control checks to meet brand standards
• Record diagnostics, repairs and workflow updates in SAP
• Provide technical support to customer service teams
• Assist customers with while-you-wait services
• Maintain workshop tools, equipment and housekeeping standards
• Support continuous improvement and workshop excellence initiatives

What You'll Bring

We're looking for someone who has:

• Strong attention to detail and manual dexterity
• Experience with precision products, repairs or diagnostics
• Excellent organisational and time management skills
• Confidence using computer systems and data entry tools
• A commitment to quality, productivity and continuous improvement
• Strong communication and teamwork skills
• Experience in service, repair, technical or manufacturing environments preferred
• An interest in watches, luxury products or mechanical craftsmanship

Why Join Us?

• Work with prestigious international watch brands
• Become part of a highly skilled technical workshop team
• Receive ongoing training and development
• Join an organisation committed to quality, precision and customer satisfaction
• Enjoy a collaborative and professional working environment