Diagnostics & Quick Services Technician

Swatch Group; Melbourne; On-site; AUD 55,000 - 73,000; Full time

Job summary

Swatch Group in Melbourne is seeking a Diagnostics & Quick Services Technician to diagnose and repair watches in our Customer Service workshop. This hands-on role involves performing diagnostics, battery replacements, water resistance tests and minor repairs, and recording results in SAP.

You will support after-sales service across our luxury brands, uphold brand quality standards, and contribute to continuous improvement while delivering accurate, timely service to customers.

Qualifications

• Attention to detail and manual dexterity.
• Experience with precision products, repairs or diagnostics.
• Strong organisational and time management skills.
• Comfort with computer systems and data entry tools (e.g., SAP).
• Interest in watches or luxury mechanical craftsmanship.

Responsibilities

• Diagnose and assess mechanical and quartz watches.
• Perform battery replacements and water resistance tests.
• Identify service requirements and evaluate watch condition.
• Conduct quality control checks to meet brand standards.
• Record diagnostics, repairs and workflow updates in SAP.
• Provide technical support to customer service teams.
• Assist customers with while-you-wait services.
• Maintain workshop tools, equipment and housekeeping standards.
• Support continuous improvement and workshop excellence initiatives.

Skills

Attention to detail

Manual dexterity

Time management

Communication

Teamwork

Tools

SAP

Data entry tools

Job description

Join the World of Precision Timekeeping

We are looking for a skilled and detail-oriented Diagnostics & Quick Services Technician to join our Customer Service workshop team in Melbourne. In this hands-on role, you will be responsible for diagnosing watch repairs, performing quick service interventions, conducting quality control checks, and supporting the delivery of after-sales service across a portfolio of our world-renowned watch brands. You will play a critical role in ensuring exceptional customer experiences by delivering high-quality workmanship while meeting productivity and turnaround time targets.

About The Role

• Diagnose and assess mechanical and quartz watches
• Perform battery replacements, water resistance tests and minor repairs
• Identify service requirements and evaluate watch condition
• Conduct quality control checks to meet brand standards
• Record diagnostics, repairs and workflow updates in SAP
• Provide technical support to customer service teams
• Assist customers with while-you-wait services
• Maintain workshop tools, equipment and housekeeping standards
• Support continuous improvement and workshop excellence initiatives

What You'll Bring

• Strong attention to detail and manual dexterity
• Experience with precision products, repairs or diagnostics
• Excellent organisational and time management skills
• Confidence using computer systems and data entry tools
• A commitment to quality, productivity and continuous improvement
• Strong communication and teamwork skills
• Experience in service, repair, technical or manufacturing environments preferred
• An interest in watches, luxury products or mechanical craftsmanship

Why Join Us?

• Work with prestigious international watch brands
• Become part of a highly skilled technical workshop team
• Receive ongoing training and development
• Join an organisation committed to quality, precision and customer satisfaction
• Enjoy a collaborative and professional working environment