Internal Sales And Administration Support

Labanda; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Labanda in Brisbane is seeking an energetic Internal Sales and Administration Support to assist customers with enquiries and orders for watch parts, tools, and jewellery-making consumables. You will play a key role in delivering an excellent customer experience and helping customers find the right products.

Approximately 75% of interactions will be over the phone, with the remaining 25% through our website.

Qualifications

• Friendly, professional, motivated individual who enjoys speaking with people.
• Confident and articulate when communicating over the phone.
• Customer-focused, with a genuine desire to understand and meet customer needs.
• Good problem-solver who can think on their feet and provide practical solutions.
• Organised, reliable, and attentive to detail.
• Open to coaching, eager to learn, and willing to develop new skills.
• Comfortable working with computers, websites, and order management systems.

Responsibilities

• Handling customer enquiries and processing sales orders accurately.
• Recommending suitable products and solutions to meet customers’ needs.
• Building and maintaining strong customer relationships.
• Managing customer records and maintaining accurate database information.
• Coordinating with the warehouse team to ensure orders are processed efficiently.
• Preparing daily postal and courier manifests and maintaining shipment tracking records.
• Identifying opportunities to assist customers with additional products and services.

Skills

Phone communication

Customer service

Attention to detail

Sales support

Job description

Internal Sales and Administration Support

You will play a key role in delivering an excellent customer experience by assisting customers with their enquiries and orders for watch parts, tools, and jewellery-making consumables.

Approximately 75% of your interactions will be over the phone, with the remaining 25% coming through our website. Clear communication, a confident phone manner, and a customer-focused approach are essential.

Your responsibilities will include:

Handling customer enquiries and processing sales orders accurately.

Recommending suitable products and solutions to meet customers’ needs.

Building and maintaining strong customer relationships.

Managing customer records and maintaining accurate database information.

Coordinating with the warehouse team to ensure orders are processed efficiently.

Preparing daily postal and courier manifests and maintaining shipment tracking records.

Identifying opportunities to assist customers with additional products and services.

What You’ll Be Doing

You will play a key role in delivering an excellent customer experience by assisting customers with their enquiries and orders for watch parts, tools, and jewellery-making consumables.

Approximately 75% of your interactions will be over the phone, with the remaining 25% coming through our website. Clear communication, a confident phone manner, and a customer-focused approach are essential.

Your responsibilities will include:

• Handling customer enquiries and processing sales orders accurately.
• Recommending suitable products and solutions to meet customers’ needs.
• Building and maintaining strong customer relationships.
• Managing customer records and maintaining accurate database information.
• Coordinating with the warehouse team to ensure orders are processed efficiently.
• Preparing daily postal and courier manifests and maintaining shipment tracking records.
• Identifying opportunities to assist customers with additional products and services.

About You

We are looking for a friendly, professional, and motivated individual who enjoys speaking with people and is passionate about delivering outstanding customer service.

You will ideally be someone who is:

• Confident and articulate when communicating over the phone.
• Customer-focused, with a genuine desire to understand and meet customer needs.
• A good problem-solver who can think on their feet and provide practical solutions.
• Organised, reliable, and attentive to detail.
• Open to coaching, eager to learn, and willing to develop new skills.
• Comfortable working with computers, websites, and order management systems.

Previous sales or customer service experience would be an advantage, but the right attitude, willingness to learn, and commitment to customer satisfaction are what matter most.

Why Join Us?

Enjoy a great work-life balance with Monday to Friday hours, 9:00 am to 5:00 pm — no weekend work!

Established in 1983, we are a well-established business supported by a team of experienced industry professionals, including watchmakers and jewellers with over 30 years of experience.

You will have the opportunity to learn from our knowledgeable team and develop valuable product knowledge in the fascinating worlds of watchmaking, horology, jewellery making, and repair.

Every day brings an opportunity to learn something new, develop your sales skills, and build lasting relationships with customers across the industry.

Ready to Take the Next Step?

Whether you are an experienced sales professional looking for a new opportunity or someone eager to begin a career in sales and customer service, we would love to hear from you.

If you enjoy helping people, have a positive attitude, and understand the importance of delivering exceptional customer service, this could be the perfect opportunity for you.