Receptionist/Optical Dispenser/Optical Assistant

Migitech Pty.; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Friendly environment

Learning opportunities

Job summary

Migitech Pty. in Melbourne is seeking a Receptionist/ Optical Dispenser/ Optical Assistant to manage front desk tasks and support daily operations.

The role requires handling calls, customer queries, invoicing, and coordinating repairs with a focus on accuracy and service quality. The ideal candidate will demonstrate reliability, strong communication, and the ability to adapt to a busy environment, with basic MS Word/Excel skills and a willingness to learn about watch and optical repairs.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional and confident manner.
• Ability to work independently and as part of a small team.
• Reliability and punctuality.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Answering telephone calls and greeting customers
• Providing friendly, professional, and knowledgeable customer service
• Entering customer and repair information into our system
• Preparing invoices and processing payments
• Managing customer emails and correspondence
• Organising items for courier and postal dispatch
• Receiving and organising incoming items
• Contacting customers when repairs are completed and ready for collection
• Maintaining an organised and professional reception area
• Keeping the reception and kitchenette clean and tidy throughout the day

Skills

Verbal & written comms

Attention to detail

Independent worker

Microsoft Word/Excel

Customer service

Job description

Receptionist/Optical Dispenser/Optical Assistant

The primary role will be working at our front desk and supporting the day-to-day operation of the business. This is a fast-paced work environment where tasks, decisions, and priorities can change quickly. The successful applicant must be comfortable managing constant activity, shifting priorities, and multiple tasks at the same time, while maintaining accuracy and a high standard of customer service. The role will often require working to tight deadlines, responding quickly to customer and workshop requirements, and using initiative to make decisions and keep work moving efficiently.

Key responsibilities

Answering telephone calls and greeting customers

Providing friendly, professional, and knowledgeable customer service

Entering customer and repair information into our system

Preparing invoices and processing payments

Managing customer emails and correspondence

Organising items for courier and postal dispatch

Receiving and organising incoming items

Contacting customers when repairs are completed and ready for collection

Maintaining an organised and professional reception area

Keeping the reception and kitchenette clean and tidy throughout the day

About you

Excellent verbal and written communication skills

A friendly, professional, and confident manner

Strong attention to detail

Ability to work independently and as part of a small team

Initiative and willingness to learn

Reliability and punctuality

Ability to remain calm and organised during busy periods

Ability to manage changing priorities and tight deadlines

Proficiency in Microsoft Word and Excel

Experience in the watch or optical (glasses) industry will be highly regarded and considered an advantage

About us

Conveniently located in the heart of Melbourne, Migitech is a small, family-owned business specialising in professional watch and glasses repairs. We pride ourselves on providing high-quality workmanship, personal customer service, and attention to detail.

Friendly and supportive small-business environment

Opportunity to learn about the watch and optical repair industries

Potential for the position to become full-time