Precision Watch Diagnostics & Quick Service Tech

Swatch Group; Melbourne; On-site; AUD 55,000 - 73,000; Full time

Job summary

Swatch Group in Melbourne is seeking a Diagnostics & Quick Services Technician to diagnose and repair watches in our Customer Service workshop. This hands-on role involves performing diagnostics, battery replacements, water resistance tests and minor repairs, and recording results in SAP.

You will support after-sales service across our luxury brands, uphold brand quality standards, and contribute to continuous improvement while delivering accurate, timely service to customers.

Qualifications

• Attention to detail and manual dexterity.
• Experience with precision products, repairs or diagnostics.
• Strong organisational and time management skills.
• Comfort with computer systems and data entry tools (e.g., SAP).
• Interest in watches or luxury mechanical craftsmanship.

Responsibilities

• Diagnose and assess mechanical and quartz watches.
• Perform battery replacements and water resistance tests.
• Identify service requirements and evaluate watch condition.
• Conduct quality control checks to meet brand standards.
• Record diagnostics, repairs and workflow updates in SAP.
• Provide technical support to customer service teams.
• Assist customers with while-you-wait services.
• Maintain workshop tools, equipment and housekeeping standards.
• Support continuous improvement and workshop excellence initiatives.

Skills

Attention to detail

Manual dexterity

Time management

Communication

Teamwork

Tools

SAP

Data entry tools

Job description

Swatch Group in Melbourne is seeking a Diagnostics & Quick Services Technician to diagnose and repair watches in our Customer Service workshop. This hands-on role involves performing diagnostics, battery replacements, water resistance tests and minor repairs, and recording results in SAP.

You will support after-sales service across our luxury brands, uphold brand quality standards, and contribute to continuous improvement while delivering accurate, timely service to customers.