Precision Watch Diagnostics & Quick-Service Technician

Swatch Group Australia; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Ongoing training and development

Collaborative workshop environment

Job summary

Swatch Group Australia in Melbourne is seeking a Diagnostics & QC Technician to join our Customer Service workshop team. You will diagnose watches, perform quick service interventions, conduct quality control checks and support post-sales service across our luxury watch brands.

You will record diagnostics and repairs in SAP, assist customers with while-you-wait services, and help maintain workshop standards while contributing to continuous improvement and productivity targets.

Qualifications

• Attention to detail and manual dexterity required.
• Experience with precision products, repairs or diagnostics preferred.
• Excellent organisational and time management skills expected.
• Confidence using computer systems and data entry tools.

Responsibilities

• Diagnose and assess mechanical and quartz watches.
• Perform battery replacements, water resistance tests and minor repairs.
• Identify service requirements and evaluate watch condition.
• Record diagnostics, repairs and workflow updates in SAP.
• Provide technical support to customer service teams.
• Assist customers with while-you-wait services.
• Maintain workshop tools, equipment and housekeeping standards.
• Support continuous improvement initiatives in the workshop.

Skills

Watch diagnostics

Quality workmanship

Time management

Teamwork

Customer service support

Mechanical repairs

Tools

SAP

Job description

Swatch Group Australia in Melbourne is seeking a Diagnostics & QC Technician to join our Customer Service workshop team. You will diagnose watches, perform quick service interventions, conduct quality control checks and support post-sales service across our luxury watch brands.

You will record diagnostics and repairs in SAP, assist customers with while-you-wait services, and help maintain workshop standards while contributing to continuous improvement and productivity targets.