Onsite IT Support Specialist – Education

Centorrino Technologies; Penrith City Council; On-site; AUD 60,000 - 76,000; Full time

Job summary

Centorrino Technologies in Kingswood, NSW, is seeking a Desktop Support Officer to deliver high-quality onsite technical support to customers in the Education sector. The role covers Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, working with specialist teams to ensure seamless outcomes.

You will engage with end-users, document processes, and contribute to continuous improvement.

Qualifications

• Passion for providing exceptional customer service.
• Willingness to learn new technology solutions.
• Effective troubleshooting communication.
• Ability to explain problems clearly to non-technical users.
• Calm under pressure with a positive attitude.

Responsibilities

• Ensure the smooth day-to-day operations for customer environments.
• Be personable with end-users and build friendly relationships.
• Collaborate with colleagues to improve processes and efficiency.
• Solicit feedback and drive continuous improvement in service delivery.
• Take ownership of technical issues and coordinate with external vendors.
• Keep documentation and procedures up to date.

Skills

Customer service

Technical support

Macs and PCs

Clear communication

Job description

Centorrino Technologies in Kingswood, NSW, is seeking a Desktop Support Officer to deliver high-quality onsite technical support to customers in the Education sector. The role covers Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, working with specialist teams to ensure seamless outcomes.

You will engage with end-users, document processes, and contribute to continuous improvement.