Desktop Support Specialist — Customer-Focused Tech Help

Centorrino Technologies Pty Ltd.; Norfolk Island; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training & development

Tech equipment provided

Team events

Employee discounts

Job summary

Centorrino Technologies Pty Ltd. is seeking a Desktop Support Officer to join our Field Services Team on Norfolk Island. You’ll help customers fix technical issues with computers and devices, ensuring smooth operations and excellent service.

You'll collaborate with colleagues, document processes, and liaise with external vendors to resolve problems quickly. We value a proactive, friendly, and adaptable approach to technology challenges.

Qualifications

• Passion for exceptional customer service and helping people fix technical issues.
• Willingness to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective troubleshooting communication with clear explanations of problems and preventative measures.
• Positive attitude and can-do mindset, demonstrated by helping others resolve issues.
• Excellent written and verbal communication with a wide range of stakeholders.
• Flexibility to handle unusual situations and adjust schedules when needed.

Responsibilities

• Ensure smooth day-to-day operations of customers' operations.
• Be personable with end-users and develop a friendly bond with customers.
• Collaborate with colleagues to identify and improve processes.
• Seek customer feedback and drive continuous improvement of results.
• Identify problems or requests lacking an existing process and develop solutions with peers.
• Keep documentation and procedures up to date.
• Own day-to-day technology issues and liaise with external 3rd party organisations.
• Collaborate with peers across teams to ensure a successful customer outcome.

Skills

Customer service

Technical troubleshooting

Communication

Learning mindset

Team collaboration

Adaptability

Verbal communication

Problem solving

Job description

Centorrino Technologies Pty Ltd. is seeking a Desktop Support Officer to join our Field Services Team on Norfolk Island. You’ll help customers fix technical issues with computers and devices, ensuring smooth operations and excellent service.

You'll collaborate with colleagues, document processes, and liaise with external vendors to resolve problems quickly. We value a proactive, friendly, and adaptable approach to technology challenges.