Onsite Education Tech Support Specialist

Centorrino Technologies Pty Ltd.; Penrith City Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Centorrino Technologies Pty Ltd. in Kingswood, NSW, is seeking a Desktop Support Officer to deliver onsite IT support across the Education sector, working with Macs and PCs, tablets, server systems, network infrastructure and voice platforms.

You will own incidents end-to-end, document solutions, and collaborate with cross-functional teams to keep technology running smoothly for staff and students while delivering exceptional customer service.

Qualifications

• Experience delivering onsite IT support to end users.

Responsibilities

• Ensure smooth day-to-day operations of customer IT environments.
• Interact with end-users in a personable, helpful manner.
• Collaborate to improve processes and implement new ones.
• Gather feedback and continuously improve service outcomes.
• Identify issues that lack a defined process and develop solutions.
• Keep documentation and procedures up to date.
• Own day-to-day technology issues and coordinate with third parties.
• Work with peers across teams to achieve successful customer outcomes.

Skills

Customer service

Technical troubleshooting

Communication skills

Flexibility

Tools

Macs

PCs

Job description

Centorrino Technologies Pty Ltd. in Kingswood, NSW, is seeking a Desktop Support Officer to deliver onsite IT support across the Education sector, working with Macs and PCs, tablets, server systems, network infrastructure and voice platforms.

You will own incidents end-to-end, document solutions, and collaborate with cross-functional teams to keep technology running smoothly for staff and students while delivering exceptional customer service.