Desktop Support Officer - Embedded

Centorrino Technologies; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training & development

Tech equipment provided

Staff discounts

Job summary

Centorrino Technologies in Melbourne seeks a friendly Desktop Support Officer to assist staff with Mac and PC issues, tablet devices, server systems, network infrastructure, and voice platforms. You will work with cross-functional teams to resolve incidents and implement improvements.

You'll thrive on helping users, documenting processes, and learning new technologies in a collaborative, supportive environment that values ongoing training and career development.

Qualifications

• A passion for providing exceptional customer service.
• Willingness to learn new technology solutions and concepts to assist staff.
• Effective communication when troubleshooting issues and explaining solutions.
• Positive attitude and can-do mindset to help others.
• Strong verbal and written communication for diverse stakeholders.

Responsibilities

• Ensure smooth day-to-day operations for customer environments.
• Build rapport with end-users and provide friendly support.
• Collaborate with colleagues to improve processes and efficiency.
• Seek feedback and implement improvements to support metrics.
• Document and update procedures; own day-to-day technology issues.
• Coordinate with external vendors as needed; liaise across teams.

Skills

Customer service

Troubleshooting

Communication

Learning mindset

Team collaboration

Tools

Windows OS

Mac OS

Networking basics

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

AtCentorrinoTechnologies (CT),we’remore than just tech—we’rea community that goes beyond expectations.We’vebeen recognised as a Great Place to Work in2025 and Top 5 Inspiring Workplaces for 2026, with an outstandingeNPSscore of 68

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for aDesktop Support Officer to join our team in Melbourne.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

What You'll Be Doing:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

What You'll Bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.
• Exposure to AV systems or technologies is desirable but not a mandatory requirement.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A validVulnerable People /Working with Children Check (WWCC) and Police Check are required.