Desktop Support Engineer – Onsite, Intune & Autopilot

NTT America, Inc.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

NTT DATA is seeking an MS Engineer (L1): Desktop to provide on-site and remote desktop support for end users and devices in our Sydney-based operations. You will handle incidents, service requests, and deploy devices using Intune and Windows Autopilot within diverse SOEs.

Join a team delivering high-quality IT support, collaborating with vendors and internal teams, and adhering to ITIL practices to meet SLAs and client requirements.

Qualifications

• Strong technical troubleshooting across desktop, endpoint, hardware, software, and applications.
• Experience supporting multiple SOEs.
• Strong working knowledge of Windows 11, macOS, and Microsoft 365 applications.
• Hands-on knowledge of Microsoft Intune, including device provisioning, application deployment, reporting, and endpoint management.
• Knowledge of Windows Autopilot for provisioning and deployment.
• LAN and network connectivity troubleshooting skills, including DHCP, TCP/IP, and general network connectivity.
• Hardware troubleshooting and laptop break/fix capability.
• Experience supporting VPN and remote-access solutions.
• Printer and peripheral support.
• Smartphone and mobile device support, including iOS and Android.
• Knowledge of desktop security practices, including malware/virus handling, spam, and security incident escalation.
• Experience with data and telephony cable patching.
• Strong customer service, interpersonal, coordination, and communication skills.
• Strong initiative, accountability, attention to detail, and problem-solving capability.
• Ability to work independently and collaboratively in a fast-paced team.
• Proactive and adaptable with quick learning of new technologies.
• Strong relationship-building and collaboration skills.

Responsibilities

• Provide high-quality, timely customer service and technical support to clients.
• Respond to, investigate, and resolve incidents and service requests escalated from the Service Desk.
• Build, image, configure, and deploy laptops and desktops using Microsoft Intune and Windows Autopilot.
• Support multiple SOEs, including desktop operating systems and applications.
• Diagnose and resolve hardware, software, and end-user device issues.
• Respond promptly to high-priority incidents and service requests within SLAs.
• Manage and coordinate end-to-end technical resolution of incidents, remotely or onsite.
• Liaise with vendors and third-party providers to facilitate timely resolution.
• Perform data and telephony cable patching as required.
• Escalate complex issues to appropriate technical teams or management.
• Develop and maintain technical documentation and knowledge.
• Adhere to IT standards, policies, and procedures.
• Communicate IT incidents and updates to stakeholders clearly.
• Participate in technical projects, assessments, tracking, and project support.
• Understand scope, delivery processes, and service commitments of NTT DATA services.
• Maintain flexible approach to evolving technologies and client environments.

Skills

Desktop support

Windows 11

macOS

Microsoft 365

Intune

Windows Autopilot

SOEs

VPN support

Network troubleshooting

Customer service

Incident management

ITIL knowledge

Remote & on-site support

Education

IT or technical qualifications

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Tools

Microsoft Intune

Windows Autopilot

ITSM systems

Job description

NTT DATA is seeking an MS Engineer (L1): Desktop to provide on-site and remote desktop support for end users and devices in our Sydney-based operations. You will handle incidents, service requests, and deploy devices using Intune and Windows Autopilot within diverse SOEs.

Join a team delivering high-quality IT support, collaborating with vendors and internal teams, and adhering to ITIL practices to meet SLAs and client requirements.