Desktop Support Engineer – Intune & Autopilot

NTT Limited; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

NTT DATA is seeking an MS Engineer (L1) to provide on-site and remote desktop support, maintaining end-user devices and delivering high customer satisfaction. You will image, configure, and deploy laptops using Intune and Windows Autopilot, while supporting multiple SOEs and coordinating resolutions with vendors.

The role requires strong troubleshooting across hardware, software, and end-user devices, with a focus on timely incident resolution and service excellence in a fast-paced environment.

Qualifications

• Experience providing desktop support in a client-focused environment.
• Onsite and remote technical support experience.
• Strong troubleshooting across hardware, software and peripherals.
• Familiar with Microsoft 365 apps and endpoint management.

Responsibilities

• Provide high-quality desktop support to clients onsite and remotely.
• Respond to incidents and service requests within SLAs.
• Image, configure, and deploy laptops/desktops (Intune/Autopilot).
• Support multiple SOEs and peripherals; troubleshoot hardware/software issues.
• Coordinate resolution with vendors/teams and maintain documentation.

Skills

Desktop support

Intune

Autopilot

Windows 11

Microsoft 365

VPN/Remote access

Hardware troubleshooting

Customer service

SOEs

Network basics (DHCP/TCPIP)

Education

Relevant IT/technical qualifications

Microsoft 365 certification (MD-102)

ITIL knowledge

Tools

Microsoft Intune

Windows Autopilot

Windows/macOS environments

ITSM/Case management systems

Job description

NTT DATA is seeking an MS Engineer (L1) to provide on-site and remote desktop support, maintaining end-user devices and delivering high customer satisfaction. You will image, configure, and deploy laptops using Intune and Windows Autopilot, while supporting multiple SOEs and coordinating resolutions with vendors.

The role requires strong troubleshooting across hardware, software, and end-user devices, with a focus on timely incident resolution and service excellence in a fast-paced environment.