MS Desktop Engineer - Onsite & Remote Support

Dimension Data Solutions Limited (Kenya)

Sydney

On-site

AUD 55,000 - 75,000

Full time

4 days ago

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Job summary

NTT DATA is seeking an MS Engineer (L1) to deliver on-site and remote desktop support, manage end-user devices, and uphold service levels for clients. You will respond to incidents, image and deploy devices with Intune and Windows Autopilot, and maintain documentation.

Ideal candidates have strong troubleshooting, experience with SOEs, Windows 11/macOS, Microsoft 365, and ITIL basics. You will collaborate with vendors and internal teams to resolve issues and contribute to continual service

Qualifications

Relevant IT or technical qualifications are highly regarded.
Relevant industry certifications are desirable, such as Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
Knowledge and understanding of ITIL practices, SLAs, incident management, service request management, and IT service management processes.

Responsibilities

Provide high-quality, timely customer service and technical support to clients.
Respond to, investigate, and resolve incidents and service requests escalated from the Service Desk.
Build, image, configure, and deploy laptops and desktops using Microsoft Intune and Windows Autopilot.
Support multiple Standard Operating Environments (SOEs), including desktop operating systems and applications.
Diagnose and resolve hardware, software, and end-user device issues.
Respond promptly to high-priority incidents and service requests in line with agreed service levels.
Manage and coordinate the end-to-end technical resolution of incidents, either remotely or onsite.
Liaise with vendors and third-party providers as required to facilitate timely issue resolution.
Perform data and telephony cable patching as required.
Adhere to and advocate NTT DATA and client IT standards, policies, and procedures.
Communicate IT-related incidents, issues, and updates to relevant stakeholders in a clear and timely manner.
Participate in technical projects, including implementation activities, technical assessments, issue tracking, and project support.
Develop a sound understanding of the scope, delivery processes, and service commitments associated with NTT DATA services.
Maintain a flexible and adaptable approach to support evolving technologies and client environments.